Hi everyone, I need your help on email invite automation.
Request we have:
- Need to send the email invite to those customers who will purchase the product.
- Their information will be imported in Qualtrics XMD from two different data sources (Salesforce and App).
- Then based on updated information (new purchase number) survey will be triggered.
Process we are following:
- We are extracting data from both data sources using extractor template in workflow.
- Then, merging both data using purchase number in merging rule and creating one contact in XMD.
- Then we are sending email invites using XMD distribution automation feature for every new purchase.
- This process will run daily basis.
Issue we are facing: Kindly help me, how can I resolve that issue.
- Contact should receive email only if their purchase number will be changed. But every contact is getting email invite everyday even if new purchase number is generating or not. Email should only receive after new purchase.