Failed to create user & username already in use

Question

Hi Experts,We have integrated our successfactors system to qualtrics through SFTP. The current setup is that SF generates employee export file and stores insisde qualtrics. The users are imported into XM directory for the survey need. ALthough, The automation is running successfully there are some active users not imported into qulatrics system yet. It says Failed to create and username already in use. When cross checked, I confirm that username are unique ID not duplicate is found. Kindly let me know how to import those users ?Regards,Mohammed Javed

LaurenK · Accepted Answer

Hi MohammedJaved - based on what you described, we think it would be best to reach out to our Support team directly, as there is some additional information they may need in order to best troubleshoot and assist.

Fabio_ACN · Answer

https://www.qualtrics.com/community/discussion/14184/failed-to-create-user-username-already-in-useHi Mohammed,we are facing the same issue. How did you manage it?I was wondering also whether you can advice us on about you managed inactive user in Qualtrics.Did you create specific integration in order to make users inactive in Qualtrics according to SuccessFactors Employee Status?Thanks in advanceFabio

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