I have a ticket owner who cannot see the customer profile section which needs to be viewed. I looked at the UserType setting and am not seeing anything that I can enable or disable XMD
Best answer by Sachin Nandikol
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I have a ticket owner who cannot see the customer profile section which needs to be viewed. I looked at the UserType setting and am not seeing anything that I can enable or disable XMD
Best answer by Sachin Nandikol
View originalHello
It appears that the user does not have access to XM Directory. You can grant access by navigating to 'Main Menu - User Contacts'. Please refer to the screenshot below for your reference:
Let me know if this helps.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.