In the tutorial on Creating Mailing Lists, the first thing it it says is Navigate to your Directories. But no Directories icon shows up. Other folders / icons show up, but not Directories
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You may not have XM Directory enabled for your account type. Do you have a trial account? If not, contact your organization's Qualtrics Brand Admin or your Qualtrics account manager/sales team.
You may see "Contacts" instead, which is the "basic" version of XM Directory.
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