Why doesn't the Directories folder appear? | XM Community
Skip to main content
Solved

Why doesn't the Directories folder appear?

  • October 17, 2021
  • 2 replies
  • 199 views

In the tutorial on Creating Mailing Lists, the first thing it it says is Navigate to your Directories. But no Directories icon shows up. Other folders / icons show up, but not Directories

Best answer by MatthewM

You may not have XM Directory enabled for your account type. Do you have a trial account? If not, contact your organization's Qualtrics Brand Admin or your Qualtrics account manager/sales team.

View original

2 replies

MatthewM
Level 6 ●●●●●●
Forum|alt.badge.img+30
  • Level 6 ●●●●●●
  • 1069 replies
  • Answer
  • October 18, 2021

You may not have XM Directory enabled for your account type. Do you have a trial account? If not, contact your organization's Qualtrics Brand Admin or your Qualtrics account manager/sales team.


Forum|alt.badge.img+5
  • Level 2 ●●
  • 8 replies
  • November 18, 2021

You may see "Contacts" instead, which is the "basic" version of XM Directory.


Leave a Reply