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What is the Qualtrics Experience Community?

The Qualtrics Experience Community is the world's leading experience management community.
Join now to get product help, connect with thought leaders, and build your global network. 🏆

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WELCOME TO THE QUALTRICS

Experience Community

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Featured topics

Piloting Our Early Access Incentive Program!

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👋 Join the Fun! Introduce Yourself Here

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Good Feels Only | Badge of the Month | April 2026

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Recently active
Product Forum
Thought Leadership

C

Claire_Ferguson_NHS

Survey Platform

Capturing URL for Intercept Survey

Hello, I apologise in advance if I use the wrong terms for some things - I’m a new user to Qualtrics and fumbling my way around. I am working to launch an intercept on our website that will lead to a basic satisfaction survey (‘did you find what you

AlonsoCAdministrator

Your Essential Guide to Merch Store Shipping and Policies

Shipping & Delivery Timeline How fast do orders ship?If everything you ordered is in stock, we typically ship orders out within 24-48 hours! If items are out of stock, we'll make sure to note that clearly in the item's description.How long will d

Historical Survey response Update

I have a question regarding an update needed in one of the embedded data fields in our NPS survey.Currently, the embedded data follows a standard format (e.g., “ABC”), but due to a recent change, some responses are now being recorded as “#ABC”. As a

Community Basics & Discussions

Can we publish responses in progress?

Hi, I have noticed a few anonymous responses that were completed but not submitted. is there a possible way to review them and submit? although the option is there, it doesnt allow me. why??

JenniferMacklinLevel 1 ●

Survey Platform

How to stop previews from automatically incrementing quotas?

We are in the sub-optimal position of needing to soft launch a survey to a small sample on panel respondents while also having our partners review the survey (using the preview mode). The panel provider needs to use the quota dashboard to monitor com

How to prevent social media swarm responses to a survey?

The usual duplication (ballot box stuffing) detection prevents multiple responses from the same user for pre-survey exclusion, or requires that the user complete the survey and be excluded/flagged afterward after the response appears to be a duplicat

90

J

18 hours ago

MichaelCAdministrator

Rank & Rewards

⚪️ Rank & Rewards Program | Program Overview, Badges, & Merch Store

Note: Our Rank & Rewards merch program was updated Jan 28, 2025. This post reflects the most up-to-date changes. We want to reward and thank you, our community members, for your incredible contributions to the Experience Community through the upd

893294

20 hours ago

J

jglennonQualtrics Employee

Higher Education

Join us for our quarterly webinar next week on Tuesday, May 5!

Hello, Higher Ed!Join Katie Johnson (Qualtrics Solution Strategist) and Patrick Mahaney (Qualtrics Solution Engineer) on Tuesday, May 5th at 2 PM ET for an inside look at how modern institutions are evolving their student experience strategies. Katie

110

J

21 hours ago

PeeyushBansalLevel 7 ●●●●●●●

Custom Code

Multi select question with dropdown

How can we create a multi select option in drop down list ? I have a question where user have to select 3 answers from the dropdown list. As the list is big, I can not display all answers after question text.

284

21 hours ago

AlonsoCAdministrator

Badge of the Month

Good Feels Only | Badge of the Month | April 2026

This month, in the spirit of International Wellness Day, we're celebrating the habits, rituals, and little things that help us feel our best. Wellness looks different for everyone, so share yours and let’s help each other feel good! Choose one way to

Capturing URL for Intercept Survey

Hello, I apologise in advance if I use the wrong terms for some things - I’m a new user to Qualtrics and fumbling my way around. I am working to launch an intercept on our website that will lead to a basic satisfaction survey (‘did you find what you

AlonsoCAdministrator

Your Essential Guide to Merch Store Shipping and Policies

Shipping & Delivery Timeline How fast do orders ship?If everything you ordered is in stock, we typically ship orders out within 24-48 hours! If items are out of stock, we'll make sure to note that clearly in the item's description.How long will d

Historical Survey response Update

I have a question regarding an update needed in one of the embedded data fields in our NPS survey.Currently, the embedded data follows a standard format (e.g., “ABC”), but due to a recent change, some responses are now being recorded as “#ABC”. As a

Community Basics & Discussions

Can we publish responses in progress?

Hi, I have noticed a few anonymous responses that were completed but not submitted. is there a possible way to review them and submit? although the option is there, it doesnt allow me. why??

JenniferMacklinLevel 1 ●

Survey Platform

How to stop previews from automatically incrementing quotas?

We are in the sub-optimal position of needing to soft launch a survey to a small sample on panel respondents while also having our partners review the survey (using the preview mode). The panel provider needs to use the quota dashboard to monitor com

How to prevent social media swarm responses to a survey?

The usual duplication (ballot box stuffing) detection prevents multiple responses from the same user for pre-survey exclusion, or requires that the user complete the survey and be excluded/flagged afterward after the response appears to be a duplicat

90

J

18 hours ago

MichaelCAdministrator

Rank & Rewards

⚪️ Rank & Rewards Program | Program Overview, Badges, & Merch Store

Note: Our Rank & Rewards merch program was updated Jan 28, 2025. This post reflects the most up-to-date changes. We want to reward and thank you, our community members, for your incredible contributions to the Experience Community through the upd

893294

20 hours ago

PeeyushBansalLevel 7 ●●●●●●●

Custom Code

Multi select question with dropdown

How can we create a multi select option in drop down list ? I have a question where user have to select 3 answers from the dropdown list. As the list is big, I can not display all answers after question text.

284

21 hours ago

AlonsoCAdministrator

Badge of the Month

Good Feels Only | Badge of the Month | April 2026

This month, in the spirit of International Wellness Day, we're celebrating the habits, rituals, and little things that help us feel our best. Wellness looks different for everyone, so share yours and let’s help each other feel good! Choose one way to

Student portfolio and Supervisor response

Hi All, I am sure this has been done before BUT…..I would like to generate a survey that:Our students out on placement can complete by clicking a link. Once they complete the survey I would like the survey to then be sent to the placement supervisor

475

22 hours ago

KelliPolkLevel 4 ●●●●

Market Research

How do you handle your PII data related to services?

Hi everyone,Our organization is launching our annual property tax rebate program, and we’re looking to improve our data handling. Currently, residents upload sensitive tax documents through a secure portal, but we’re looking for a solution that reduc

300

2 months ago

Isabelle_ZdatnyQualtrics Employee

Customer Experience (CX)

You’re invited to participate in Qualtrics XM Institute research!

Hi everyone! This is your official invite to participate in Qualtrics XM Institute’s annual research on the state of customer experience.If you’re part of your organization’s CX efforts, this 12 minute survey is your opportunity to shape industry ana

641

3 months ago

N

NewHomeCXManagerLevel 3 ●●●

Welcome and Introductions

New to Qualtrics

I am a Customer Experience Manager in Canada and new to Qualtrics. We’ve launched 2 surveys and excited to add a third survey in the Spring of 2026. Looking forward to networking in the XM Community Member forum as we start this exciting new chapter

Experience management (XM)

Purchase of certification exam for Qualtrics Platform Essentials

I have completed the learning journey “Qualtrics Platform Essentials Certification Journey L1”. Now I’d like to purchase the certification exam by paying the required amount. On completion of this learning course, this webpage appears for purchasing

511

3 months ago

SteveBelgraverLevel 5 ●●●●●

Welcome and Introductions

Happy Holidays and a Wonderful 2026!

As 2025 winds down taking a moment to send my warmest wishes to the Leaders Network community members!Wishing you and yours a wonderful holiday season and an exciting 2026. Looking forward to more exciting discussions, helpful posts, and great intera

582

4 months ago

MarkGrunskeLevel 2 ●●

Leaders Network Support

Core XM Expert Certification

Greetings Everyone,Has anyone taken the CoreXM Expert Certification Exam recently?If so, do you have any advice?I would like to take it before the end of the year.ThanksMark GrunskeFranklin Public Schools, WI

Customer Experience (CX)

Seeking Advice: Declining Survey Response Rates & Link Trust

Hi everyone,I'm hoping to tap into the collective wisdom of this community regarding a challenge I'm facing with our customer experience program.We've noticed a drop in our survey response rates year-over-year, even though key factors like our target

Week 4: Winning the conversation with your CFO

Week 4: Winning the conversation with your CFO What we covered:For those who attended the final session, how are you feeling about securing executive buy-in for your 2026 roadmap?The session focused on taking your priorities and demonstrating their v

561

5 months ago

JamesScuttAdministrator

Welcome and Introductions

Welcome to the Leaders Network! We're excited you’re here! 🎉

We invite you to introduce yourself! Please share a bit about your background, interests, and what you hope to gain from our discussions. Here are a few suggestions to help you craft your introduction...💁 Background: What’s your role in your organisa

10898

6 months ago

M

monica.irizarryLevel 1 ●

Welcome and Introductions

Introduction - Mónica Irizarry

Hello! My name is Mónica Irizarry, Research Supervisor from Banco Popular de Puerto Rico. Would love to connect with other Financial Institutions to learn from their CX Programs and how they are optimizing the use of Qualtrics.

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