What is Getting Started Mondays?
Every Monday we will highlight a Core XM feature, and the post will include a description of the chosen topic, a support page, and related community content. The goal of this weekly series is to help users find support pages or community posts that relate to the topic. Remember to always contact Qualtrics Support for product-related issues or urgent questions.
Getting Started Mondays | September 25th 2023
Topic: Survey Response Workflows
While it may seem like a simple feature, the survey response event adds even more functionality to workflows by firing for newly created survey responses and responses updated via the Qualtrics API. The customization doesn’t stop there because this event allows for conditions based on information like embedded data, quotas, response statuses, and more to define when a task should be triggered.
This event is even more useful if you’re mainly distributing surveys with multiple translations since it allows you to specify which language you want to process response data in. Use cases for these workflows range from receiving a notification each time a response with certain conditions is received to immediately sending response summaries in the language that the respondent took the survey in or one of the languages the survey is already translated into.
Enhance your workflows by triggering different tasks when new responses are collected today!
Where to find this feature:
- Go to your Survey.
- Go to the Workflows tab.
- Select Create a workflow.
- Choose Started when an event is received.
- Choose the Survey response event.
Support Page Link:
Community Post Links: