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Any template to update contact information on Directory level

  • September 11, 2023
  • 5 replies
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ArunDubey
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Hi All, do we have any template in Qualtrics workflow to update the data in Qualtrics XM Directory on Directory contact level instead of Contact list level.

 

Best answer by vgayraud

As far as I know, it doesn’t exist. We’ve been using web service tasks with Qualtrics’ API to update contact information directly in XM directories.

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5 replies

ArunDubey
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  • September 19, 2023

Anyone, kindly respond on this?


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Hi Arun - does your brand have the XM Directory task?

https://www.qualtrics.com/support/survey-platform/actions-module/xm-directory-task/

 

 


ArunDubey
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  • September 20, 2023

Hi Lynn,

Thanks for your response. Yes, I have that XMD task. But contact list is also required in this task.
 

 


vgayraud
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  • Answer
  • September 20, 2023

As far as I know, it doesn’t exist. We’ve been using web service tasks with Qualtrics’ API to update contact information directly in XM directories.


ArunDubey
QPN Level 8 ●●●●●●●●
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  • Author
  • QPN Level 8 ●●●●●●●●
  • 589 replies
  • September 20, 2023

Exactly @vgayraud . I believe Qualtrics should create one template to update the information on Directory contact level only. We can raise idea for that. In the meantime, can you please share API process here, if possible.