Community Basics & Discussions

Apologies if I’ve posted this under the wrong category, but I wasn’t sure where it should be filed. I sometimes come across a post by another user which shares information that I know will be useful to me and I’d like to save so that I can reference it in the future. But, there’s not a great way to do that -- I can like the post, or I can subscribe to it, but I feel like that’s not really what those actions are supposed to be for -- they’re intended for community functions (like to show that this is a good question or a good answer, follow to be notified of updates), whereas I really want a personal “save” function. There are plenty of posts that I may want to acknowledge a good response by liking it, but I don’t necessarily need to reference it in the future. Any possibility to add a “save” button that keeps links to posts in a separate box in my account?

XM Institute just released their 2023 CX Benchmark findings! As part of XMI’s annual U.S consumer benchmark study, respondents were asked to evaluate companies across multiple measures of customer experience, including NPS. Read the full blog post here.   How does this align with trends your organization is seeing? 

Hi XM Community Team and @AlonsoC ,I have completed this survey "https://qunitestmarcc.qualtrics.com/jfe/form/SV_6incnq6sxDddgtU" as I am a Qualtrics Partner. Could you please update my permissions as soon as possible?Additionally, I kindly request that you update my badges associated with my QPN.Thank you in advance!

Hi All,I have the EX Technology Consultant certification from Qualtrics Partner Academy. Can anyone help me to how to add this badge to my profile? 

Hi All,I have the EX Technology Consultant certification from Qualtrics Partner Academy. Can anyone help me to how to add this badge to my profile? 

Hi everyone, hope you’re doing well. I currently hold a Qualtrics Free account and I have been trying to get support through the phone number for a few hours now and no success so perhaps posting this question here it might help? I have accidentally started a subscription with Qualtrics last night when I thought I was signing up for a free trial. I used to have a premium version of Qualtrics years ago but since I stopped using the platform, I didn't really renew it.I saw that a lot of the features and the system has changed since I last used it in 2022, so before deciding on renewing it, I had the hope I would be able to try it out before making the decision. I was able to see that, although the functionalities are more complete than the previous versions, it's still not what I was looking for, but when I tried to cancel what I thought it was a trial, I already had been billed for the entire year. Since the purchase was made less than

Recent Changes to Cookies in Google Chrome Google has announced the release of v80 of its Chrome browser as of February 4th, 2020. With this new release, Google has introduced a new cookie classification system specific to cross-site cookies. This new classification system will primarily impact third-party cookies, e.g., cookies from domains other than the current site being visited. How These Changes Impact your Digital CX Program With Website Feedback intercepts, you are likely using functionality that relies on cookies to control behavior such as tracking if a user has already seen an intercept (

Hello everyone, A few weeks ago (on May 23), I purchased an upgrade for my Qualtrics account to CoreXM because I needed access to additional question types for my online survey. However, for several weeks now, when I log into my Qualtrics account and the survey editor, I see the following message: 'Thanks for upgrading to CoreXM! We're currently experiencing some technical issues with upgrading accounts, but we're actively working on getting this fixed. This may take a few days to finalize. Thanks for your patience. Please contact us if you continue to run into any issues.' The enhanced functionality included in CoreXM has been unavailable all this time. I have been unable to contact Qualtrics support. The Qualtrics staff I have managed to speak with have also been unable to give a satisfactory answer as to when I will be granted access to the CoreXM package. Has anyone encountered a similar problem? Can anyone advise who I can

Has anyone recently taken and passed the CoreXM Expert Certification in 2022?I took the cert exam last Friday and missed passing by a few questions, despite spending a lot of time (couple of months) studying the certification journey courses, quizzes and final project. One major issues I noticed is that the training materials do not keep pace with the Qualtrics platform updates, meaning they are all lagging and outdated. Additionally, I noticed the exam questions did not seem to come from the content found in the practice quizzes or final project, which I assumed would be the focus of the exam. Lastly, at the end of the exam, when I did not pass, there was NO feedback on what I got wrong or how to improve. So, I have no idea where I need to focus and can't afford to invest a bunch of time again and not pass. Anyway, I need this certification for my current job and would appreciate any feedback or study tips from those that have taken the exam recently and passed. FYI: last