Kaplan is seeking an Executive Director, Customer Experience Design

Kaplan is seeking an Executive Director, Customer Experience Design. The Executive Director of Customer Experience Design ("CX") will bring world class design principles and practices to Kaplan's signature experiences. In collaboration with other leaders within KHE and with our partner institutions, the CX Design Lead will re-design our signature experiences (holistically, omni-channel, and not focused on or limited to digital) and partner with sponsors to keep the experiences healthy and evolving over time. (Fort Lauderdale, FL)