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Michael_Cooksey
Administrator
1 month ago

Platform News

Discover Core XM platform news, updates, & more.

  • 47 Topics
  • 167 Replies

Overview (2)

  • Introducing Monthly Product Release Notes

    Article by
    CarolineH
    CarolineH
    Topic Introducing Monthly Product Release Notes

  • Introducing Weekly Product Release Notes

    Article by
    KatharineS
    KatharineS
    Topic Introducing Weekly Product Release Notes
47 Topics
SeanS
Qualtrics Employee
SeanSQualtrics Employee
published in Platform News
📰 March XM Insider: CoreXM & DesignXMNews

What’s New X4 2024 Agenda for Salt Lake City is Now Live! The X4 2024 agenda features 7 tracks, 50+ speakers from world-class brands and mainstage conversations with Michelle Obama, Dwyane Wade, Lindsey Vonn, and more. Plan your X4 experience in Salt Lake City today. See the agenda . New Research Shows How Bad Experiences Impact Spending Behaviors Qualtrics XM Institute asked over 28,000 people across 26 countries how they responded to their recent bad experiences. The global impact? $3.7 trillion at risk. See results for your industry . Get the Help You Need in the Customer Success Hub All of Qualtrics’ resources are now available all in one place: the Customer Success Hub! The Hub is an always-on, one-stop shop to make it easy for you to manage your license, grow your Qualtrics expertise, connect with your account team, and much more! Access your Hub. Take Your Skills to the Next Level with Qualtrics Certifications Elevate your XM proficiency with Qualtrics Certifications in key expe

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SeanS
Qualtrics Employee
SeanS
Qualtrics Employee
SeanSQualtrics Employee
published in Platform News
📰 February XM Insider: CoreXM & DesignXMNews

What’s New Collaborate with other XM professionals online in the XM Community Join our free Community by becoming a member! Ask questions, get help, access our Rank and Rewards program, and gain direct access to Qualtrics product leaders. Join now! Explore Qualtrics’ Market Research Knowledge Base Find the guidance you’re looking for -- from ebooks to research to articles -- on topics such as statistics, data analysis, focus groups, and much, much more. Start exporing! The 2024 Research Trends Report is Live We spoke to more than 3,000 researchers in 14 countries around the world to discover what trends are shaping the year ahead. Learn about the top trends across the globe, AI’s impact on market research, and tips to combat the widening skill gap. Access the report. Register for X4 2024 Registration is still live for X4 in Salt Lake City! Join 10,000 XM professionals for three days of product training, keynote speakers, and concerts, and more. Reserve your ticket now before they get s

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SeanS
Qualtrics Employee
Mara_Simonson
Qualtrics Employee
Mara_SimonsonQualtrics Employee
published in Platform News
Access Account Team Information in the Customer Success Hub

Is it Cheryl? Maybe James? Or is it Claire? As a Brand Admin, remembering who is on your Account Team at Qualtrics can be challenging. Let us help you keep track of your key contacts at Qualtrics and how to get in touch with them! In the Qualtrics Customer Success Hub, Brand Admins can view account details, including account team members and guidance on how to get in touch with them. Here’s how to get started: Log into your Customer Success Hub Login issues? Click the “ Can't log in or don't have an account? ” option Click your avatar in the upper right corner and select “Profile” In your Profile, remain on the “Account Information” tab and locate the “Account Team” section Your “Account Team” details will be presented to you based on your account type. If presented with contact information, you can move forward in reaching out directly to your account owners. If presented with an intake form, you will have three offerings to choose from: License Review : Review your organization’s lic

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Mara_Simonson
Qualtrics Employee
SeanS
Qualtrics Employee
SeanSQualtrics Employee
posted in Platform News
📣 ICYMI: 2024 Research Trends Report is Live!

In recent years, businesses have had to adapt quickly to a changing landscape. Now that things have settled, forward-thinking companies are shifting their focus from crisis management to growth, as they use powerful insights provided by market research to drive the bottom line and build enduring brands. We spoke to more than 3,000 researchers in 14 countries around the world to discover what trends are shaping the year ahead. Check out the report to learn: Key priorities for research leaders in 2024 How AI has become a positive tool for researchers What businesses can do to combat the widening skills gap in market research How this year’s trends differ across global regions Read the report now> We want to hear from you! How does your organization use artificial intelligence (AI) in your research efforts?

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SeanS
Qualtrics Employee
SeanS
Qualtrics Employee
SeanSQualtrics Employee
published in Platform News
📰 January XM Insider: CoreXM & DesignXM

What’s New 2024 Market Research Trends Report We spoke to more than 3,000 researchers in 14 countries around the world to discover what trends are shaping the year ahead. From the impact of AI on market research to the widening skills gap, you’ll find all the hottest topics in the report. Read the report now! Register for X4 2024 Registration is live for X4 in Salt Lake City! Join 10,000 XM professionals for three days of product training, keynote speakers, and concerts, and more. Reserve your ticket now to take advantage of Early Bird pricing. Register now! All-New Product Innovations Check out our latest product updates and get a glimpse into future innovations. Be sure to follow the 'Product Release Notes' category for the latest news! Read more about the latest features. Curated Help Available in the Customer Success Hub All of Qualtrics’ resources are now available all in one place: the Customer Success Hub! The Hub is an always-on, one-stop shop to make it easy for you to manage

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SeanS
Qualtrics Employee
sgallien
Qualtrics Employee
sgallienQualtrics Employee
published in Platform News
Consumer and Employee Attitudes Toward AI 🤖🧠

As part of Qualtrics’ and Qualtrics XM Institute’s global employee and global consumer studies, respondents shared their concerns about artificial intelligence (AI), their comfort using AI to complete five common consumer activities, and their desire to use AI to complete seven common employee activities. From their responses, we were able to understand the global appetite for artificial intelligence. Check it out here!

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sgallien
Qualtrics Employee
sgallien
Qualtrics Employee
sgallienQualtrics Employee
published in Platform News
How to Avoid Errors in Your Research 📝

We often get questions about how to randomize surveys and ensure that proper randomization is achieved. This is very important when seeking a representative sample in your research. Is your research being left open to errors like selection bias? Check out this article to learn more!

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sgallien
Qualtrics Employee
JuanBotta
Qualtrics Employee
JuanBottaQualtrics Employee
published in Platform News
Revolutionize Your Decision-Making: Unlocking the Power of Action-Centric Dashboard Design for Executives

📣🔥 Hey there, data enthusiasts! Have you ever felt overwhelmed by the amount of information presented on your executive dashboard? 😅 Don't worry, we've got you covered! 🌟 🚀 Today, I would like to share an amazing blog that will transform the way you view and utilize your executive dashboards. 📊👀 Say hello to "Action-Centric Dashboard Design for Executives" by XM Institute! 💡 So, what's the fuss all about? Well, imagine having a dashboard that not only presents you with relevant data but also empowers you to take immediate action! 📈💪 Qualtrics’ XM Institute, delves deep into the art of designing dashboards that are focused on ACTION. We understand that as an executive, your time is precious, and it's crucial to have a dashboard that drives decision-making and strategy execution. 📝💼 📊 This groundbreaking blog post will guide you through the essential steps to create an action-centric dashboard. It covers key aspects like: 1️⃣ Determining the right audience for your dashboard

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JuanBotta
Qualtrics Employee
sgallien
Qualtrics Employee
sgallienQualtrics Employee
published in Platform News
📰 November XM Insider: DesignXM

What’s New Best of XM Institute Content: Q3 2023 In this blog post, we look back at the most popular pieces of content XM Institute published in Q3 of 2023. Read about it on the XM Institute! 10 Lessons Learned from 1,000 Value Assessments XM professionals often struggle to communicate the value of XM initiatives. Read about our top lessons from years of helping teams quantify and demonstrate the value of experiences. Learn more! XM Communi-tea Podcast Series Hear from Carson Bell at Invision Communications to learn how Qualtrics can be utilized to gather feedback and analyze results as well as the value of data-driven decision-making. Listen now! Track Product Updates with the Monthly Release Notes The XM Platform is constantly updating and improving. Product Release Notes serve as a way to record recent updates to the product with links to our support site. Check it out here! Upcoming Events To see all of our upcoming events, please visit our events calendar .

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sgallien
Qualtrics Employee
sgallien
Qualtrics Employee
sgallienQualtrics Employee
published in Platform News
Best of XM Institute Content: Q3 2023

The XM Institute is filled with content and includes over 750+ resources in the library. You may be wondering where to look or which content is the most valuable. Check out this blog post on the XM Institute to see the top content during Q3 and the most popular content of all time. We’d love to hear what articles have been most helpful for you during your XM journey in the comments below!

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sgallien
Qualtrics Employee
sgallien
Qualtrics Employee
sgallienQualtrics Employee
published in Platform News
How to Determine the Appropriate Sample Size 📟 📊

Have you ever wondered how to calculate sample size, reduce the margin of error and produce surveys with statistically significant results? Check out our blog post (recently updated) that explains how you can improve your surveys and feel confident in the audience size for your research. We’d love to hear your tips and tricks in the comments below!

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sgallien
Qualtrics Employee
sgallien
Qualtrics Employee
sgallienQualtrics Employee
published in Platform News
XM Institute: 10 Lessons Learned from 1,000 Value Assessments

Qualtrics’ Value Advisory team has conducted over 1,000 value assessments with XM professionals. These assessments have focused on securing budget for new XM investments, tracking the impact of XM programs, and quantifying the value delivered by experience-led actions. Read about some key lessons we’ve learned here on at the XM Institute.

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sgallien
Qualtrics Employee
sgallien
Qualtrics Employee
sgallienQualtrics Employee
published in Platform News
📰 October XM Insider: DesignXM

What’s New NEW: Use the Audience Management Panelist App to Improve the Panelist Experience The Audience Management Panelist App is a user-friendly portal where panelists can see all the research opportunities available -including information like length of the study and incentives offered. Read more here. Seven Types of Data for Modern XM Programs Most research programs continue to rely only on survey-based feedback. Learn more about the 7 types of data XM programs should collect and how they can start building a diverse listening portfolio. Learn more here. Why Use Video Feedback in Qualitative Research? You may wonder if it’s useful to use video as a data source. We give you insights on the use of video in qualitative research and how best to use this data format. Check it out! Submit Ideas in the Customer Success Hub Customers can share Customer Success Hub feature suggestions directly with product managers. Our goal is to expedite the ideation process while increasing customer vis

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sgallien
Qualtrics Employee
sgallien
Qualtrics Employee
sgallienQualtrics Employee
published in Platform News
NEW: Use the Audience Management Panelist App to improve the panelist experience

We’ve been hard at work making sure researchers can access the feedback they need, when they need it. One piece of the puzzle is making it easier than ever to build, manage, and engage proprietary research panels. Last year we released Audience Management on DesignXM to do just that. A highly targeted cohort of people who are eager to answer your research questions? Yes please! Now we’ve added a major update to this solution: a new Panelist App! It’s a customizable, user-friendly portal where panelists can quickly see all the research opportunities available to them–including key information about each study like how long it will take and what incentives are being offered. Watch our Audience Management Product Demo The new Panelist App is available today to all DesignXM customers within the Audience Management solution. If you’re managing a panel within Qualtrics–or thinking about taking the leap–go and check it out! Have a question? Reach out to your XM Success rep or leave your quest

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sgallien
Qualtrics Employee
JuliaC
Administrator
JuliaCAdministrator
posted in Platform News
Seven Types of Data for Modern XM Programs | XM Institute

Seven Types of Data for Modern XM Programs Despite the explosion of available data, most CX and EX programs continue to rely only on survey-based feedback. This post describes the 7 types of data XM programs should collect and how they can start building a diverse listening portfolio. See more in this blog post from XM Institute.

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JuliaC
Administrator
JuliaC
Administrator
JuliaCAdministrator
posted in Platform News
What Will Generative AI Mean for Your XM Efforts? | XM Institute

What Will Generative AI Mean for Your XM Efforts? Generative AI will be transformational, despite its short-term overhyping. Experience Management professionals need to plan around its capabilities in data summarization, pattern recognition, content personalization, and conversational interfaces. See this blog post from XM Institute to learn more.

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JuliaC
Administrator
natmaxwell
Qualtrics Employee
natmaxwellQualtrics Employee
published in Platform News
Submit Ideas for the Customer Success Hub

Submit ideas for the Customer Success Hub using our new Feature Request Portal! Introducing the brand new Qualtrics Customer Success Hub Feature Request Portal, powered by you, our customers. Through this Portal, you can submit feature requests — suggested enhancements to the Customer Success Hub — and track their status throughout the review and development process. Now, customers can share Customer Success Hub feature suggestions directly with our product managers. Through this Portal, we have expedited the ideation process, while increasing customer visibility into an idea or feature’s status. What would you like to see us bring to the Hub next? To create an idea, you must… 1 | Navigate to Evolve 2 | Search for an Idea 3 | Submit a Feature Request 4 | Track an Idea’s status FAQ 1 | Navigate to Evolve There are two ways to access the Feature Request Portal for the Customer Success Hub: Go directly to the Feature Request Portal and bookmark the link. Click “Ideas” in the top navigatio

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natmaxwell
Qualtrics Employee
sgallien
Qualtrics Employee
sgallienQualtrics Employee
published in Platform News
How Survey Distribution Methods Can Impact Your Research Results

Clients often ask, “which distribution methods result in the best response rates?” Different survey distribution methods may give you a greater chance of success. Check out this article about how to target customers more effectively for higher response rates and better quality data.

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sgallien
Qualtrics Employee
sgallien
Qualtrics Employee
sgallienQualtrics Employee
published in Platform News
Video Feedback in DesignXM 🎥

Are you or your team conducting qualitative research? Check out this article to learn more about the use of video feedback and how best to use this data format in your research. For more information about the latest innovations in DesignXM, register for our upcoming live webinar on September 28th!

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sgallien
Qualtrics Employee
sgallien
Qualtrics Employee
sgallienQualtrics Employee
published in Platform News
📰 September XM Insider: DesignXM

What’s New XM Basecamp Update: New Localized Experience in 4 Languages We are excited to announce new localization features in XM Basecamp for Japanese, German, French, and Spanish that include customized landing pages and learning paths to enhance your experience! To access the new localized site in one of these 4 available languages, click on the appropriate homepage link below: Japanese Homepage German Homepage Spanish Homepage French Homepage Enhance Qualtrics Products through Evolve Evolve is the brand new Qualtrics product ideation program, powered by you, our customers. Through Evolve you can submit product ideas and track their status in the product development process. Learn more on the XM Community. . Designing for Safety: Making User Consent and Trust an Organizational Asset Gain trust from your users by collecting and storing customer data with responsibility and transparency. Learn more about how to make user trust a competitive advantage for your organization. Check it ou

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sgallien
Qualtrics Employee
sgallien
Qualtrics Employee
sgallienQualtrics Employee
published in Platform News
Tips for Designing Action-Centric Dashboards for Executives

Dashboards are a critical XM tool and when designed well, dashboards allow executives to surface risk and opportunity, track indicators of future financial performance, and prioritize investments. Check out this blog post with our tips and strategies for making the most out of your dashboards!

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S
Level 6 ●●●●●●
sgallien
Qualtrics Employee
sgallienQualtrics Employee
published in Platform News
Designing for Safety: Making User Consent and Trust an Organizational Asset

Gain trust from your users by collecting and storing customer data with responsibility and transparency. Learn more about our tips and strategies on this topic and how user trust and consent can become a competitive advantage for your organization. Check it out here!

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Swanand_Chavan_Ugam
QPN Level 5 ●●●●●
AmaraW
Former XM Community Team Member
AmaraWFormer XM Community Team Member
posted in Platform News
Survey Translation Redesign

If translations are required, please place them in a Google Drive folder and link it here . At Qualtrics, we are committed to ‘experience-first’ design, which means continuous improvement of the XM Platform based on feedback from our users to deliver an easy to use, consistent and accessible experience. As part of this commitment, we redesigned our Survey Translations UI. The enhanced experience will benefit all users, both advanced and new, by streamlining the UI and making it easier to translate survey projects to meet the needs of global audiences. The new Survey Translations Overview page gives you a quick, holistic view of the languages for your survey, the status of each, and quick access to next steps. The redesigned survey translation page reduces clicks and introduces consistent navigation similar to the survey builder. Translation fields are highlighted to make it easy to reference base text, and the progress percentages and filters are easily visible in the publish bar. New

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AmaraW
Former XM Community Team Member
KatharineS
Qualtrics Employee
KatharineSQualtrics Employee
posted in Platform News
The New Accept Collaboration Button!

Many of you who visited your Shared Folders last week probably noticed a new button appear called Accept Collaboration. You were probably wondering what it was for, so let's talk about it now! When you're sharing a survey with a user who's in the same Qualtrics license as you, and you find them in the address book by name, you _don't_ have to worry about this button. The survey will just go to your colleague's account automatically. ! However, there are other circumstances where we aren't sure of the identity of the recipient, and want to add an extra layer of security. In these cases, you will share with your collaborator's email address. This collaborator will then receive a code that they must enter into the Accept Collaboration window for the survey to appear on their account. ! ! There are three circumstances where a user is going to receive a code to collaborate: 1. The user you invited to collaborate is from outside of your organization or Qualtrics license. (Remember: some orga

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H
Level 2 ●●
KatharineS
Qualtrics Employee
KatharineSQualtrics Employee
posted in Platform News
Upcoming Deprecation of New Survey Triggers [Q1 2021]

We have been busy improving and innovating the Actions tab so that it can act as a hub of all the workflows in your projects. With the introduction of the Email Task to meet the needs of the Email Trigger, the XM Directory Task to meet the needs of a Contact List Trigger, and the Salesforce Workflow Rule Event and Salesforce Task to replace Salesforce triggers, we will be working towards phasing out Triggers. Deprecation of New Triggers Starting January 18, 2021, you will not be able to create new triggers, and will instead see the message displayed above. We advise you to use the corresponding features in the Actions tab instead of triggers. You will still have access to existing triggers, and be able to edit them as needed. Actions vs. Triggers Overall, the Actions tab gives you more flexibility regarding the types of events that can lead to the creation of emails and contact lists, and also offers more tasks and integrations that can result from a survey response being submitted. Ho

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estremf
Level 1 ●

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Michael_Cooksey
Administrator
1 month ago

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