MetroPlus Health Plan is looking for a Senior Director of Customer Experience

MetroPlus Health Plan is looking for a Senior Director of Customer Experience. The Senior Director of Customer Experience is a highly strategic role that enables the organization's leadership to work most effectively with stakeholders and fulfill their commitments to the New York City Health & Hospitals System. Serving as the customer experience authority driving customer strategy, the Senior Director of Customer Experience uses insights to impact corporate and customer strategy, aligning deliverables to customer values, thereby maximizing customer acquisition, retention and profitability. (New York City, NY)