Update all responses with current meta data failing? | XM Community
Skip to main content
Question

Update all responses with current meta data failing?


Forum|alt.badge.img+1

My data on the dashboard is not showing respondents. When I view my updates from “Update all responses with current metadata” I see the following details.

Updates failed for participants: 585

Total participants with responses: 585

Does this mean the updates are failing and how do I fix?

5 replies

ArunDubey
QPN Level 8 ●●●●●●●●
Forum|alt.badge.img+41
  • QPN Level 8 ●●●●●●●●
  • 589 replies
  • December 8, 2023

yes, your data is not uploaded in dashboard database. Please let me know which file format you are using, .CSV or .CSV UTF-8? also confirm are the fields already created in dashboard database and you are adding additional data?


Forum|alt.badge.img+1

Using .csv utf-8 and the fields are already created in the dashboard. 


ArunDubey
QPN Level 8 ●●●●●●●●
Forum|alt.badge.img+41
  • QPN Level 8 ●●●●●●●●
  • 589 replies
  • December 8, 2023

There are multiple things which can cause data import failure. 

 

  1. if possible use .csv instead of UTF-8 to avoid special characters import failure.
  2. better to use the existing imported file format. download the existing database paste new data in it.
  3. all date’s format should “yyyy-mm-ddThh:mm:ss-+HH:MM”. 

    Please refer this link and update your dataset accordingly to avoid import failure.https://www.qualtrics.com/support/survey-platform/my-projects/imported-data-projects/


Forum|alt.badge.img+1

The data is importing fine. In fact, the participant meta data when I look through participants or even export participants is perfect match, but the responses in the dashboard are not updating.


Forum|alt.badge.img+1

When the dashboard loads it literally has the data and then only pulls since the update:
 

 


Leave a Reply