I am trying to create a longitudinal study but this message keeps appearing 'Unable to log in with the information provided.' | XM Community
Skip to main content
Question

I am trying to create a longitudinal study but this message keeps appearing 'Unable to log in with the information provided.'

  • February 18, 2024
  • 1 reply
  • 74 views

Forum|alt.badge.img+1

Hi, 

I am trying to link two surveys using the participants’ student id, but the second survey's authenticator keeps displaying this message: ‘Unable to log in with the information provided.’ I followed this link https://www.qualtrics.com/support/survey-platform/common-use-cases-rc/pulling-data-into-a-second-survey-longitudinal-surveys/#About but I can’t figure out what I am doing wrong!

 

Thank you so much,

Maria

1 reply

MatthewM
Level 6 ●●●●●●
Forum|alt.badge.img+30
  • Level 6 ●●●●●●
  • 1069 replies
  • February 20, 2024

Hi,

Can you share a screen shot of the Survey Flow from the second survey? That might help community members address the issue.


Leave a Reply