+23Hi, we have sent an email from SF Marketing cloud to a sample, and then a survey from Qualtrics to the same sample.
As a result the number of hard bounces is different in both systems.
Has anyone had same issues and looked into them? Would love your insights on the reasons behind them. Thanks in advance!
Thanks for posting!
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+27 Hi
I am building a workflow that triggers on “Hard Bounce”,
and I am trying very hard to actually force a hard bounce, but I seem to be only able to get soft bounces…
I have tried:
hardbounce@bounce.example.com
test@invalid.example
test.hardbounce@thisdoesnotexist.this
hardbounce@no-such-domain-qualtrics-test-987654321.com
and all of these are just returning soft bounces!
+59Hi
Surprisingly, all your examples can be processed as temporary soft bounces. Try using an address with your domain that you know doesn’t exist (or is very improbable to exist). For example, if your domain is qualtrics.com, try no-such-address-qualtrics-test-987654321@qualtrics.com.
You can also try a domain that doesn’t comply with DNS specs, like test@%qualtrics..com
Best,
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