I’m having a devil of a time getting Qualtrics engineers to engage on a non-functional Vanity URL setup. Is anyone else having a similar issue & if so, may we coordinate?
Right now, my institution can’t really use Qualtrics Surveys properly. I know that research and assessment uses will quickly stack up & you’d think a situation where the product isn’t working - would get more attention. 🤷🏼
History:
I started a ticket in November when our Vanity URL setup failed. There was robust discussion between someone within Qualtrics & my Sysadmin (all passed through me and another local Qualtrics Admin) that was mostly a repetition of Qualtrics saying “do this...” with the reply from my sysadmin “yes, I did that, here’s the error..” And a return from Qualtrics that was basically “do this… “ (over & over.)
Largely due to December outages, the ticket then languished in that no-solution land - and was closed without resolution.
I began again in January .. with a 2 hour tech support chat that started with me saying “I need to reopen a ticket (provided the ticket ID)” and several days later ending with the tech saying that they were allowed to escalate the new ticket to the level where the previous ticket had been closed.
After another delay, someone asked for all the feedback from my Sysadmin. I collated this & supplied it last Monday. So far, I hear only crickets.
Meanwhile, my campus can’t use Qualtrics without it triggering spam &/or phishing alerts - which is obviously counterproductive to trust in Qualtrics.
