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Confusing quotas for emails


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Hi, I am stuck between a rock and a hard place.

After creating an email I have sent bunch of test emails to see if my custom fields are working. Account still lists 26/200 allowed outgoing emails - this is enough for me. But when I try to send the survey to 168 contacts, I get an error saying that I am over my weekly quota. This does not make sense, since I still should have 174 emails left.

There is no other place where can I report this or ask for help. If my quota is lower, how to determine how much is it actually if the account reports 26/200?

Thank you for your help.

 

 

2 replies

Nam Nguyen
QPN Level 8 ●●●●●●●●
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  • QPN Level 8 ●●●●●●●●
  • 1091 replies
  • March 18, 2025

@malantheon Allow Outgoing Emails & Allow Outgoing Emails/Week are 2 different things. Since youre reaching weekly limit, you should contact your BrandAdmin for further detail.
User, Group, & Division Permissions

Hope this help


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Just to add-on:

 

The summary page takes up to 72 hours to update. Hence, the 26 shown in your summary may not have added some of the emails sent recently.

As Nam Nguyen mentioned, you should contact your Brand Administrator.


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