Embedded survey in ''how we do email'

Yes it is. Please read the support pages on inline questions.

Hi, thanks for answer, but it is not about in line question, but rather in-signature survey, one general survey question included in answer to client template sending from case management system

Ah! Technically it can be done. However, it is quite complicated, multiple API calls at the backend and things like that. I had implemented a solution for a client who wanted to completely move off the Qualtrics email system and then investing the time and effort made sense.

If you just want it for a single survey, then I would recommend adding the case number as a query string parameter, and point each smiley to the appropriate pre-populate response option. 

Hi @NatZaw 

Yes, it's possible to include a personalized survey link in your response to the client. Please go through with below link:

https://www.qualtrics.com/support/survey-platform/distributions-module/email-distribution/emails-overview/#InlineEmailQuestions

Thank you!

@Nanditha MM  How can this be applied to my situation, when I want to add a link with one question in the signature when replying to a client from another system?