How to record incomplete survey responses when the survey has only one page? | XM Community
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Hi community,

Is there any way to record incomplete survey responses when the survey has only one page?

I already tried adjusting the Incomplete survey responses settings in Survey Options — selecting:

  • “Record”

  • Timer starts from “Last time they edited a response”

  •  

However, when the survey has only one page, Qualtrics doesn’t seem to record any incomplete responses (no entries in Responses in progress). It only records after the respondent clicks the button to change page.

Has anyone found a workaround for this?

Thanks in advance!

I know it’s appears like it’s a requirement in your post title, but is it not a possibility add an intro page to the survey (so the survey is 2 pages)? This would make all the standard settings work as expected.

I know it’s appears like it’s a requirement in your post title, but is it not a possibility add an intro page to the survey (so the survey is 2 pages)? This would make all the standard settings work as expected.

However, there is another point to take note, 

There may be a lot of “visitors” who might just enter the survey to browse and leave after seeing the question. This will cause a lot of empty ongoing survey sessions/incomplete response recorded.

 

I would suggest trying one of the following (if applicable):

1) to split the survey questions into two pages with the first page with mandatory question.

2) use authenticator if you have the recipient email address.

3) use email distribution/personal links if you have the recipient email address.

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