How to remove someone from a duplicate survey distribution? | Experience Community
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JoseS
Administrator
1 year ago

How to remove someone from a duplicate survey distribution?

  • Nov 14, 2022 4:24 PM UTC
  • 5 replies
  • 138 views
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I'm distributing surveys via survey distribution automations linked to contact import automations. Whenever a contact import automation runs, all contacts in the automation are added to a survey distribution that sends them a series of surveys over the next week.
We added someone to the uploaded contact list twice on two separate consecutive days; this in effect meant that they were added to two separate survey distribution lists and are getting duplicates of each survey.
Day 1: Survey A
Day 2: Survey A and Survey B
Day 3: Survey B and Survey C

Is there a way to remove them from one of the survey distributions so that they stop getting duplicate emails?

5 replies

Deepak
QPN Level 8 ●●●●●●●●
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  • Deepak
  • Nov 14, 2022 4:49 PM UTC

shiningwindow349
You can do it but it would be a manual approach. Firstly, have you added a delay between importing contacts and sending surveys, if not include that? As the automation creates a sample before sending out survey distribution.
You can find a sample with the automation id which gets scheduled. Once you have found remove that contact from the sample and he would not receive the survey.
Hope it helps!

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Thank you Deepak. The first survey in each flow is sent immediately after importing contacts, but there is a delay of 1,2,3, and 4 days before sending subsequent surveys in each flow.
Manual is fine, but where are the samples each automation creates? I went to "Samples" under "Segments and Lists" and it say "You haven't created any samples yet".

Deepak
QPN Level 8 ●●●●●●●●
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  • Deepak
  • Nov 14, 2022 5:31 PM UTC

shiningwindow349
You will find the samples in segments and lists tab only. The person who has the automation and list in his/her account only they will have the samples listed as per automation id.
Hope it helps!

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Deepak The samples are not visible for the account that created the survey distribution automations.

Deepak
QPN Level 8 ●●●●●●●●
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  • Deepak
  • Nov 14, 2022 6:45 PM UTC

shiningwindow349
Once the distribution is scheduled you will see the samples. Wait for it to get scheduled.
If it is not happening contact Qualtrics Support.
Hope it helps!

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