Qualtric survey suddenly not displaying all questions to participants | XM Community
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We are using a basic Qualtrics survey as a screening form to assess eligibility of potential participants for a larger survey. We are providing potential participants with an anonymous link to this screening form and so far we have been able to collect eligibility data for around 400 participants with no issues. 

Starting yesterday however, I am being contacted by potential participants who are reporting that they are only seeing the second question in the survey and when they respond to that, they see the survey end message. I am able to confirm this when looking at the Data & Analysis tab where I can see a significant number of participants who have only responded to that question. The participants should be seeing several more questions.

I am perplexed because we haven’t made any changes to the survey and we are still seeing some participants who are apparently getting access to the entire survey as they have complete data.

Can anyone help explain what may be happening here?

If you haven’t made any changes to the survey flow, I would try contacting support to make sure there’s not a glitch on their end.

If you haven’t made any changes to the survey flow, I would try contacting support to make sure there’s not a glitch on their end.

OK thanks I will try that

I had the same issue last week with a survey. It was working, then respondents were only seeing 1 block, and not the rest of the survey. Qualtrics support added an embedded data field named “reindex” at the bottom of the survey flow, and hit Apply, then Publish and it has been working since. 

@ash123 - Do you have a quota based on the second question? If it is set to “End survey” and you’ve reached quota, respondents will be be terminated.

I had the same issue last week with a survey. It was working, then respondents were only seeing 1 block, and not the rest of the survey. Qualtrics support added an embedded data field named “reindex” at the bottom of the survey flow, and hit Apply, then Publish and it has been working since. 

Thanks very much - that definitely sounds like the solution. I am on Live Chat with support now so hopefully they can do the same for my survey. It’s very frustrating though as we have probably lost up to 50 participants who are unlikely to come back and attempt the survey again.

@ash123 - Do you have a quota based on the second question? If it is set to “End survey” and you’ve reached quota, respondents will be be terminated.

No, I don’t believe there is a quota set but will double check that

check survey flow again and if all looks good try publishing the survey again. that should resolve the issue (if someone may have made some changes accidentally)

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