I have a CSAT question that I want to embed a field on based upon how the recipient scores the following CSAT style matrix table.
Essentially what I am after is I want to rate/assign embedded data of “health score” as follows
-”poor” if they selected ANY dissatisfied or very dissatisfied
-”fair” if they selected ANY neutral, but did not mark dissatisfied or very dissatisfied
-”good” if they DID NOT mark any neutral, dissatisfied, or very dissatisfied
I have set up the following branching survey flows to embed the data:
However, I think that based on my current logic it could assign several health scores per respondent, I only want one based off their least satisfied response.