Hi everyone, Does anyone know of a way to create a topic in Text iQ based on phone numbers? Currently we have to read through all of our comments on a daily basis to flag any with contact information and then forward it to our customer service team, so it'd be great if I could somehow automate this using Text iQ (just the flagging of the comments, not the actual forwarding off to the CS team). Hoping someone out there has a nifty way to do this, I can't seem to think up something crafty on my end! Thanks, Kristy

Hi @KristyP ,You could meet this by using a branch logic in survey flow and then checking if the string contains a phone number by using Regex.If so, you could raise a flag in embedded data and then filter results based on embedded data.!Hope this helps

Ability to create a Text iQ Topic based on Phone Numbers

Ability to create a Text iQ Topic based on Phone Numbers | Experience Community

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