Hi,
I need to send out a Qualtrics survey on Freshdesk ticket closure and also capture the freshdesk ticket data on Qualtrics end. Is there a direct integration available to do both these tasks simultaneously? Or can this even be achieved directly? Any help would be greatly appreciated! :)
Best answer by Appzk
Hi
You can use JSON event to trigger survey post ticket closure at Freshdesk.
You have to configure JSON event to be triggered along with all ticket data which than can be used to trigger survey to the customer via email/sms.
Hope this helps.
+23I’m interested in this as well! Additionally, I’d love to know if it’s possible to generate a FreshService ticket from a Qualtrics survey response. Thanks!!
-Erin
+34Hi
You can use JSON event to trigger survey post ticket closure at Freshdesk.
You have to configure JSON event to be triggered along with all ticket data which than can be used to trigger survey to the customer via email/sms.
Hope this helps.
+34Hi
Please refer this link below to create tickets from Qualtrics.
https://www.qualtrics.com/support/integrations/freshworks-integration/
Hope this helps.
I’m interested in this as well! Additionally, I’d love to know if it’s possible to generate a FreshService ticket from a Qualtrics survey response. Thanks!!
-Erin
I implemented my usecase by writing an automation in freshdesk on ticket updation and as
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
