How to get what email got bounced via API? | XM Community
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Michael_Cooksey
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26 days ago
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How to get what email got bounced via API?

  • August 22, 2024
  • 7 replies
  • 108 views
Nam Nguyen
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  • Nam Nguyen
  • QPN Level 8 ●●●●●●●●
  • 1091 replies

Hi Community,

I’m curently using Get Directory Contact History api.qualtrics.com/f30cf65c90b7a-get-directory-contact-history to get Email status of a specific Distribution. However, the API is running supper slow and it’s slowing down the whole process.

Is there any other way to get all the Email that Bounce, Block, Error of a Distribution (Not how many failed email but what email failed)?

If I still have to use Get Directory Contact History, how can I speed this up?

Thank you!

Best answer by ahmedA

If its a specific distribution, then you should probably be looking up the distribution history: https://api.qualtrics.com/8840efb2c71a8-list-distribution-history

 

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Nam Nguyen - XM Technology Consultant | DXCON Vietnam

7 replies

chackbusch
QPN Level 5 ●●●●●
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  • chackbusch
  • QPN Level 5 ●●●●●
  • 414 replies
  • August 22, 2024

@Nam Nguyen As far as I know, this is the only available one. Do you route the requests via the most appropriate data center? And what is „super slow“ for you? 

Driving Qualtrics @ MHP – A Porsche Company 🚀
A
Level 7 ●●●●●●●
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  • ahmedA
  • Level 7 ●●●●●●●
  • 2028 replies
  • Answer
  • August 22, 2024

If its a specific distribution, then you should probably be looking up the distribution history: https://api.qualtrics.com/8840efb2c71a8-list-distribution-history

 

Nam Nguyen
QPN Level 8 ●●●●●●●●
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  • Nam Nguyen
  • Author
  • QPN Level 8 ●●●●●●●●
  • 1091 replies
  • August 22, 2024
ahmedA wrote:

If its a specific distribution, then you should probably be looking up the distribution history: https://api.qualtrics.com/8840efb2c71a8-list-distribution-history

 

@ahmedA I’m curently asking the IT team to try this. Wish we have a way to get just the failed one.

Nam Nguyen - XM Technology Consultant | DXCON Vietnam
chackbusch
QPN Level 5 ●●●●●
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  • chackbusch
  • QPN Level 5 ●●●●●
  • 414 replies
  • August 22, 2024

Overread the distribution detail… @ahmedA is totally right. The status property of the result should provide the information that is searched for.

Driving Qualtrics @ MHP – A Porsche Company 🚀
Nam Nguyen
QPN Level 8 ●●●●●●●●
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  • Nam Nguyen
  • Author
  • QPN Level 8 ●●●●●●●●
  • 1091 replies
  • August 22, 2024
chackbusch wrote:

@Nam Nguyen As far as I know, this is the only available one. Do you route the requests via the most appropriate data center? And what is „super slow“ for you? 

@chackbusch My client did route it through the most appropriate data center. I think supper slow mean they have to scroll through every contact and JSON pages to find the right distribution status.

Nam Nguyen - XM Technology Consultant | DXCON Vietnam
A
Level 7 ●●●●●●●
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  • ahmedA
  • Level 7 ●●●●●●●
  • 2028 replies
  • August 22, 2024

@Nam Nguyen in the GUI there’s now an option to have the weekly distribution history emailed to you. This has to be done per survey. Maybe look at that as archival tool for faster lookups in the future.

Nam Nguyen
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  • Nam Nguyen
    Nam Nguyen
Nam Nguyen
QPN Level 8 ●●●●●●●●
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  • Nam Nguyen
  • Author
  • QPN Level 8 ●●●●●●●●
  • 1091 replies
  • August 23, 2024
ahmedA wrote:

@Nam Nguyen in the GUI there’s now an option to have the weekly distribution history emailed to you. This has to be done per survey. Maybe look at that as archival tool for faster lookups in the future.

@ahmedA Great idea, but our client wants everything to be automatically from their side, Intergrated with their system

Nam Nguyen - XM Technology Consultant | DXCON Vietnam

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