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Table of Contents Loop

  • June 4, 2019
  • 1 reply
  • 14 views

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Hi, We have noticed a possible bug with an active survey which uses a Table of Contents. When users are almost finished there are some sections which they can not navigate back to (usually they have already finished but are going back to check/change an answer). Clicking the link from the contents page simply refreshes the Contents page. We found a work around and are advising them to click on the next item on contents, then use Previous Page to go back - this seems to fix the issue but I'm still not sure of the cause. Has anyone seen this behaviour or know how to avoid it occurring in future? Only about 5% of our respondents have encountered it but that could be a lot of time to solve with larger samples! Thanks

1 reply

LaurenK
Former XM Community Team Member
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  • Former XM Community Team Member
  • 900 replies
  • June 5, 2019
Hi @mattr51! We're sorry your experiencing this, it definitely doesn't sound like intended functionality! If you have not yet already, I'd recommend reaching out to our Support team so they can take a look at your specific use case and escalate as needed!

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