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Email distribution stuck at 'Sending'
Hello. I am trying to test survey distribution mechanics, so I created a dummy contact list (with 1 email address - one of mine), and sent the survey invitation to that list, selecting 'Send now'. However, it has been an hour and the email has not been delivered. When I review distribution settings, it appears to be stuck at 'Sending'. Can someone please help me with this?
Thank you.
Best answer by JenCX
Hmm. That's weird. You can try refreshing your account: click on the person icon in the top left and select "Refresh Account". If that doesn't work, I'd suggest contacting support to see what's up. Good luck!
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+11Hmm. That's weird. You can try refreshing your account: click on the person icon in the top left and select "Refresh Account". If that doesn't work, I'd suggest contacting support to see what's up. Good luck!
I tried refreshing the account but this did not help. I also tested the survey distribution again using my friend's email, but it is still stuck at Sending.
+11I would definitely contact support then. Sounds like maybe something is not working as intended.
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