Ability to create a Text iQ Topic based on Phone Numbers

Hi @KristyP , You could meet this by using a branch logic in survey flow and then checking if the string contains a phone number by using Regex. If so, you could raise a flag in embedded data and then filter results based on embedded data. ! Hope this helps

Hi @KristyP , You could even use ticketing in case you directly want to assign the lead to the CS team. ! Hope it helps you. :)

If you are using the vocalize for reporting you can use response ticket widget where you can add phone as primary label, doing so you can get all responses corresponding to phone number.

Hi @KristyP If you just want to do TextiQ on the response for whom you have the phone number then we will have to capture the open end feedback in an embedded data. - Create an embedded data "TextiQ_Feedback" - After the open end and phone number question add a Branch logic to check if "Open end" is not empty and "Phone number" is not empty then assign the text of "open end" question to the embedded data "TextiQ_Feedback" - Then in vocalize, under the setting page, add new field "TextiQ_Field" and map it with embedded data "TextiQ_Feedback". Make sure, to keep the field type as "Open text" - Now, in TextiQ, you will see the field "TextiQ_Field" and you can perform TextiQ on it. https://www.qualtrics.com/support/survey-platform/data-and-analysis-module/text/text-overview/ - Also, in the dashboard page, you can use response ticker widget to see the open end comment with the phone number https://www.qualtrics.com/support/vocalize/widgets/other-widgets/response-ticker-widget/