How can I send a survey in a specific language using mailing list? | XM Community
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How can I send a survey in a specific language using mailing list?

  • February 26, 2019
  • 3 replies
  • 282 views

I'm distributing a survey in Spanish and English and I want different users to receive it in one of those languages. I'm using e-mail distribution and specifying the language with "ES" (Spanish Latin America) and EN (English USA) but all surveys arrive in English, even though the survey language is set to Spanish. If the problem is due to the browser's language setting, can I override it using e-mail distribution?

Best answer by LaurenK

Hey @Barrabas30! In order to ensure your translations are setup correctly, I'd recommend taking a look at this page on translations. If you have any additional questions, feel free to reach out to our Support Team!
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3 replies

JasonHill
Level 2 ●●
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  • Level 2 ●●
  • 33 replies
  • February 27, 2019
So do you want one set of users to see it in English and another set of users to see it in Spanish? And when you say the surveys arrive in English, are you talking about the email that is sent?

TomG
Level 8 ●●●●●●●●
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  • Level 8 ●●●●●●●●
  • 5934 replies
  • February 27, 2019
@Barrabas30, Did you create translations for the survey, the email invite message, and any other messages used in the email or the survey?

LaurenK
Former XM Community Team Member
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  • Former XM Community Team Member
  • 900 replies
  • Answer
  • March 5, 2019
Hey @Barrabas30! In order to ensure your translations are setup correctly, I'd recommend taking a look at this page on translations. If you have any additional questions, feel free to reach out to our Support Team!

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