Is there a way to disable/remove "click here to unsubscribe" from the survey email distribution? Thx | XM Community
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Is there a way to disable/remove "click here to unsubscribe" from the survey email distribution? Thx

  • October 31, 2019
  • 3 replies
  • 950 views

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For some reason my contact list randomly "opts out" even when my contacts don't "opt out". to tackle that I want to be able to disable/remove "unsubscribe" option from the body of the email distribution. Thank you for helping me troubleshoot.

3 replies

JenCX
Level 5 ●●●●●
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  • Level 5 ●●●●●
  • 684 replies
  • October 31, 2019
You can't remove that from your emails, unfortunately. You can read more about that here. I'd recommend trying to figure out what's going on with the opt-outs instead. Perhaps Support can help you.

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  • Author
  • 2 replies
  • October 31, 2019
Thank you.

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There is a workaround where you can use piped text to create an “invisible” opt-out link.
You would first have to delete the standard opt-out link, then go to pipe text in the message, select “Opt-Out link” and type in a space in the text box"Enter Link Text Here..." and that would give the illusion of there being no opt-out link.