Solved
Closed Loop Tickets
+4Is there a way we can send an automated email notification to a user if a ticket is not resolved within 48 hours?
Best answer by RKT
@Abdul ,
Don't think such feature is available.
But close you can get is by the following way-
have two task 1. ticket 2. Email(with When: send after 2 days set ) and have a message as "ignore if already resolved"
View original
+1@Abdul ,
Don't think such feature is available.
But close you can get is by the following way-
have two task 1. ticket 2. Email(with When: send after 2 days set ) and have a message as "ignore if already resolved"
1 person likes this
+4I wish if in the email task I could select a condition - If ticket is open after 2 days then send the Email. 😀
+1> @Abdul said:
> I wish if in the email task I could select a condition - If ticket is open after 2 days then send the Email. 😀
Yes....
+13Hey @Abdul! If you have not yet already, I'd recommend posting this in our Product Ideas category, as it is a feature not already developed by our team. Be sure to review the How to Write a Good Product Idea template and our Ideation Guidelines before you post your idea! :)
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