Is there a number limit on surveys using a kiosk before the survey locks? | XM Community
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Michael_Cooksey
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19 days ago
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Is there a number limit on surveys using a kiosk before the survey locks?

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We are experiencing an odd problem with surveys in that after surveys are taken by clients, suddenly the survey locks up and we have tried to repeat it standing there but cannot do it. Of course the location is never close by but I was wondering what we might try to resolve this situation.

Best answer by Anonymous

@Melody - Sorry to hear that you are having issues with the Offline App! If this is something that you are still experiencing, we'd recommend that you reach out to our support team to help get to the bottom of this.
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    3 replies

    MichelleC
    Level 3 ●●●
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    • MichelleC
    • Level 3 ●●●
    • 146 replies
    • April 6, 2018
    @Melody are you using the Offline App at this kiosk location to gather your data?
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    • Melody
    • Author
    • 5 replies
    • April 11, 2018
    Yes we are. That was one thing we got from Qualtrics when we started this project.
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    • Anonymous
    • 0 replies
    • Answer
    • April 26, 2018
    @Melody - Sorry to hear that you are having issues with the Offline App! If this is something that you are still experiencing, we'd recommend that you reach out to our support team to help get to the bottom of this.
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      Melody

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