Hi,
after creating my CX Dashboard, I've added new Embedded Data Fields to my survey. Since those new fields didn't show up automatically in the dashboard / mapping, I've created new fields in the dataset mapping. (At the same time, I've deleted 20+ old variable mappings)
Problem:
My dashboard still doesn't display the newly mapped fields. And it still offers me the fields that are already deleted.
When creating a new dashboard (based on the existing mapping), the newly mapped fields show up (and the deleted ones don't). This is the desired behaviour!
Question:
How can I force the existing dashboard to use the updated mapping? It obviously got stuck in an outdated state.
Thanks!
Manfred
Solved
Newly mapped variables (embedded data) do not show up
+35Best answer by InessaG
I would contact the support for this in case that's something on their end they need to reset.
+19I would contact the support for this in case that's something on their end they need to reset.
+35Thanks InessaG !
The support was able to help. In the end it was as simple as cleaning the browser cache.
Leave a Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.