CX Dashboard visualizations rescaling bug? | XM Community
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Michael_Cooksey
Administrator
13 days ago
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CX Dashboard visualizations rescaling bug?

JohannesCE
Level 6 ●●●●●●
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Hi! Widgets in my CX Dashboard rescale for some reasong when I enter and exit Settings.

Especially Number Charts and Gauge Charts turn smaller.

I have to manually change them back by just clicking on edit and then exiting.

Does anyone know why this is happening?

See the image: to the left how it should be, to the right the buggy version:

 

Best answer by TusharDalwani

JohannesCE wrote:

Hi! Widgets in my CX Dashboard rescale for some reasong when I enter and exit Settings.

Especially Number Charts and Gauge Charts turn smaller.

I have to manually change them back by just clicking on edit and then exiting.

Does anyone know why this is happening?

See the image: to the left how it should be, to the right the buggy version:

 

Hello Johannes, this usually happens in the page edit mode but goes away once you refresh the page. However, if the behavior is otherwise, you should definitely raise this bug to Qualtrics support.

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4 replies

TusharDalwani
QPN Level 6 ●●●●●●
JohannesCE wrote:

Hi! Widgets in my CX Dashboard rescale for some reasong when I enter and exit Settings.

Especially Number Charts and Gauge Charts turn smaller.

I have to manually change them back by just clicking on edit and then exiting.

Does anyone know why this is happening?

See the image: to the left how it should be, to the right the buggy version:

 

Hello Johannes, this usually happens in the page edit mode but goes away once you refresh the page. However, if the behavior is otherwise, you should definitely raise this bug to Qualtrics support.

~Tushar Dalwani
PraDeepKotian_XM
O
JohannesCE
3 people like this
  • PraDeepKotian_XM
    PraDeepKotian_XM
  • O
    omkarkewat
  • JohannesCE
    JohannesCE
Sachin Nandikol
QPN Level 6 ●●●●●●
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  • Sachin Nandikol
  • QPN Level 6 ●●●●●●
  • 457 replies
  • July 7, 2023

Hi @JohannesCE ,

There might be 2 reasons for this issue,

  1. This might be a bug which is causing you this kind of trouble. You can raise a ticket and ask for assistance from Qualtrics support team. 
  2. Sometimes even i have faced this issue when i was in ‘Edit’ mode. You can just come out of ‘Edit’ mode and refresh your screen.

Regards,

Sachin N

Sachin
JohannesCE
1 person likes this
  • JohannesCE
    JohannesCE
Swanand_Chavan_Ugam
QPN Level 5 ●●●●●
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All have already shared great responses on this question, I just wanted to add one more scenario which I have faced that has caused this similar issue -

If the same dashboard is edited by multiple users then that too results in not saving the changes / overwriting and hence it is recommended to avoid editing the same dashboards across multiple users.    

PraDeepKotian_XM
1 person likes this
  • PraDeepKotian_XM
    PraDeepKotian_XM
Nanditha MM
Level 4 ●●●●
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  • Nanditha MM
  • Level 4 ●●●●
  • 101 replies
  • July 15, 2023

Hi @JohannesCE,

 

Check if the issue persists across different browsers or devices. It's possible that certain browser settings or display configurations could affect how the widgets are rendered. Try using a different browser or adjusting your display settings to see if the issue persists.

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