Website & App Insights

We need to create a survey which consists of two parts. - Part1: Some questions about the website like how you like it. - Part2: A question like are you willing to support us in testing new featurs please provide us your name and e-mail. In case of GDPR we need to seperate the two parts. We don't want to know who in person (name, e-mail from part1) answered on the questions from part1. Any ideas?

I'm running into issues with the specific verbiage triggering in embedded data fields. Not sure what I'm missing. Thanks in advance! !

Hello, In an App implementation (iOs and Android) do you know where I can control the color of the top bar (the one with the x)... ! Can I change the color in Qualtrics or in the implemented SDK? Thanks

Hello, We are looking at acquiring the mobile app SDK functionality and had one concern that I can’t seem to sort out with the documentation provided to us (that being said I don’t know much about SDK building…). We are looking to add in a survey intercept on the mobile app, but currently have an itunes rating prompt running, and obviously don’t want to bombard the user with too many ‘rate us’/’leave feedback’ requests. Does anyone know if there is a way we can control the survey intercept around the itunes prompt so that if they see the itunes one we won't bug them with the survey intercept? Looking at the documentation we have, it looks like you can actually build your own iTunes prompt in the mobile SDK itself (https://api.qualtrics.com/v3/docs/getting-started-si-with-ios#section-using-intercept-logic-to-solicit-app-reviews) so if we were to run the iTunes prompt through that mobile SDK, would there be a way in the code to set logic so that one or the other shows (iTunes rating

I created a questionnary and I aldready have answers. The problem is that when people open the link on the mobile it appears out of format so they cannot answer it. The only way to answer it is in the computer. How can I change this? Thank you!

Hi all, I am preparing a survey with multiple choice questions. I want to add explanation of the terminology that I used in that question in a footnote. How can I do that? I want it to appear at the bottom of question. Thank you

Hi, I would like to set an embedded data field which takes into account one of the survey participant's previous answers. In Excel, I would create this function: if(PreviousAnswerX=20, 20, 0). This says that if the participant's answer to question X was 20, the embedded data field should be set to 20. Otherwise, the embedded data field should be 0. Is there a way to create such a function in Qualtrics? Thanks so much!

Hi everyone, We have a custom HTML creative solution that is pointing to a div container via a hyperlink, and we may have to deactivate the current creative & survey and put a notification through to that div container instead, but I can't seem to find the best way to do it. My first instinct was to create a new Custom HTML creative to point to that div container (and switching the original one off). This creative would just have the notification message and some branding, but wouldn't click to anything. Unfortunately that didn't seem to work, but I'm not sure I'm setting it up correctly. Currently I have a Custom HTML creative set to "Replace target container contents", and then my intercept is set to pull this creative and is set to come up in the appropriate div ID. Does anyone know if this is possible with that type of creative? I know it is possible to do notifications with sliders, etc., but I'm trying to leverage the current set up as this would be something we need to switc

I want to use the first question to a longer survey in an intercept, then have it direct them to the remaining survey in a new browser window if they opt in. How do I do this and have them start at the correct point without having to start the survey at the beginning?

Sorry if this is a hugely basic query (I'm fairly new to Qualtrics) but I want to move the next button up on my screen. There is a big gap between my question and the next button and it is causing the next button to go off the bottom of the page. I couldn't find anything in any of the available menus and sadly am not a coder. Thanks in advance if anyone can help.

Hi guys - I'm creating an 'intent to exit' intercept, and I know that this feature does not work on mobile devices. Does that mean that the intercept just won't show up on mobile devices or does it present itself differently? OR do I need to create an intercept for each device type (mobile and non-mobile)? Thanks!

I want to execute a survey after a visitor is done browsing a page. I cannot use referring url because there are 600 pages in my survey group that don't share a common url string. I am in the process of reviewing the configuration options including time delay, etc. I would love to hear best practices for collecting this type of feedback.

We are currently setting up Adobe Analytics to work with our new Qualtrics instance. One of our surveys for a mobile app is not deployed via Website Feedback, but rather by our own popup which links to the survey URL. According to the documentation at https://www.qualtrics.com/support/integrations/adobe-analytics-integration/, it states that if an organization uses the Marketing Cloud ID (which we do), then we need to set the Server Side Beacon. However, it also adds "As a note, this setup will only work if the survey is distributed through Website Feedback." So my question is - how do we pass the data in the survey to Adobe Analytics? Do I enable the server side beacon, or do I follow the instructions to enable it without the server side beacon?

I'm trying to only trigger an action/e-mail when a respondent includes a specific word in their open-end comment. For this specific use case the word(s) I'm looking to have the e-mail triggered off of is 'app' and/or 'apps'. The problem I'm running into is that I'm also getting alerts when a word like 'apply' is in the text - which is not what I want. I was told to use 'matches regex' but that still does not seem to be working. Any suggestions on how to get this functionality to work? I've added a screen shot of what it currently looks like, which is not working.!

Hi everyone - We're just starting out with Site Intercept, and one of the challenges we are working through is the fact that we can't automatically pull in customer database variables into Site Intercept responses (like we could with emailed surveys). We can pull in the ID and other web/Adobe Analytics variables, and then append data on the back end. Has anyone successfully automated this process? Is it easy to manually import additional fields and append those to completed surveys?

Hello Our company has a coule of websites with online intercepts. As we want to disturb the customers as little as possilbe, we set them up as a pop-overs that will go to the background once agreed, and load the survey as a pop-under. On mobile phones, this approach doesn't seem to work well- I assume it is because browers are often just closed all at once, and the different tabs aren't easily visible. What would be the best way to display an intercept on mobile, without disturbing the customer too much during their task, but still making the survey somewhat more visible / harder to forget?

Has anyone had to run two active creatives on the same page for vastly different surveys? We have an existing pop-under survey to measure UI/UX scoring with your typical UX questions and NPS question, and use this as a KPI for site performance (we'll call this one Survey A). It has recently come up that we will need another active creative survey for an online chat that would come up as a pop-up and just ask three or so questions about the chat session the user just completed (we'll call this one Survey B ). Now I know I can control who is seeing what and when, and avoid, for the most part, a user being prompted with both surveys, but we're worried about the risk of Survey B affecting our scores from Survey A because the folks being sampled could possibly change. Both surveys will be sampling a random subset of our users so I'm not seeing any way to essentially say "oh these 20 people didn't take survey A because they took survey B". I know it's a very vague question and maybe n

Are any of you deploying a cookie notice using Site Intercept / Website App Feedback? Our Marketing team created a notice for use on our Wordpress-based sites, but we have some customer-facing sites that are backed by other tools and thus we can't use the same methodology. Our standard notice uses an "I Agree" button that closes the notice. Is that something I can do in Qualtrics? Or is my only option for a close trigger to use the default "x" element? I'm also interested in anything anyone can share about how you've configured your intercept settings for this particular use case.

Can you provide an option for people to write comments on individual questions where the answers are multi-choice? This would be to generate feedback on the questions or perhaps capture interesting responses not captured in the multiple choice list.

When adding Google Analytics Events to an intercept, you're given the option of setting the Event Category and the Event Action, but not the Event Label. Is there a way to do so, or has anybody found a workaround? Thanks! !

I want there to be a floating button at the bottom of the page which, when pressed, presents something that looks like a PopOver. The closest I can come is either a button that opens a whole new window (kind of clunky looking) or settling for a hovering button that slides to reveal the intercept (also looks odd if floating, not a tab). Any solutions?

Hi there, We are using a JavaScript to tag specific customers, but I only used it with one customer's id, not more than one. So I would like to know if anyone have tried to upload a list or add more than a customer's id in the intercept area? Thanks

I distributed my survey yesterday but since about an hour ago people get an error when opening it. I get the same one, also when I want to log in! It says: An error occurred while processing your request. Reference #97.27a9645f.1524568291.19120458 Can anyone help me? The chat doesn't work..

We are having issues to see intercepts on IE. We are using the slider, but have seen issues with other creatives as well. Qualtrics recommendation has been to reach out to our IT team as this might be related to our page security setting for this particular browser as due to the nature of our business we have a private website with high security in place. Has anybody seen similar issues? We need to know where to start investigating. THANKS

Hi I am using an intuition account for my survey; how do I not use Reply-To-Email address field? Thank you. Regards Ashesh Saraf