I've created a survey that respondents will complete monthly (retakes will be saved as a new response each time). Is there a way to set up an email trigger if someone scores high on a specific question in back to back re-takes (e.g., a respondent chooses "dissatisfied" on a question 2 times in a row)? I know this can be done for a single survey, but I'd only need the email to be triggered if they choose that response twice in a row. Thanks!
Best answer by Kate
View originalI have a hair-brained idea you can try but it may not work.
You'll need to at least temporarily save the answers to the last survey somewhere in order to give the system something to compare - otherwise the system won't know to trigger the e-mail. You can use workflows to trigger the survey information into XM directory: https://www.qualtrics.com/support/survey-platform/actions-module/xm-directory-task/. Then set up the e-mail trigger so that "If Survey response for Answer 1 = Dissatisfied, and Past Survey info saved in directory = Dissatisfied."
But:
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