Hello,
We have had 2 existing projects where a workflow generated both a ticket and an email successfully in Qualtrics, but the employee who should have received the email did not receive it in their inbox. Both projects had the emails being successfully received and then in December 2021 one project had this issue and in January 2022 another project had this issue.
We discovered that once we reassigned a ticket in the project, the new emails and overdue emails started to be received by the employees successfully.
I believe this is a bug in Qualtrics and am wondering if there are any other users that have had this issue.
Thank you,
Maureen
Best answer by AmaraW
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