I hope its understandable. My company has a small limitation right now so it can only manage to solve NPS detractors from 0 to 3. However, the mail alerts are for all detractors and we send them to the CEOs. At times the CEOs ask my team to investigate a case with NPS 4 or 5 and those are not registered as tickets, just emails.
Is there a way tha t I can 'transform' a simple mail alert into a ticket? So I can keep track of all detractors I managed...
Thank you
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Hi Mequ
The first thing you need to check is if you have ticketing available as part of the current license, you may check that either under the Workflows tab in the survey or as below from your homepage, 
If yes then you can set up ticket tasks based on an event, else you will have to reach out to your CSM or AE at Qualtrics to get it enabled under your license.
Find more info about tickets here,
https://www.qualtrics.com/support/survey-platform/actions-module/ticketing/tickets-task/
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