Hi everyone,
My organisation has just launched a large survey and we're attempting to maximise our response rate by using both Email and SMS distributions. This has been easy enough, but I've noticed that the survey link generated in the email distributions are different to those in the SMS. Consequently, users receive two separate surveys.
In itself this isn't a huge deal, but it will be a problem when we send out reminders to unfinished respondents. Users that will have completed the email survey will still receive a reminder via SMS, and vice versa for SMS completions.
Does anybody have a solution so that one single survey link can be sent/tracked, and we can still send reminders to unfinished respondents? I am trying to avoid manually creating updated distributions through checking who has responded.
Current solutions I have considered:
- Adding a personal survey link as embedded data and using that in email/SMS messages (I don't believe this will let us use reminders, as this is no longer tracking a link generated by email/SMS)
- Opting out completed users from the relevant mailing list (easy enough with filters, but manual)
- Using a workflow to automatically opt out completed users from the relevant mailing list (working on this currently, not sure if it's possible)
Any ideas are welcome, thank you!