How do I use previous answers in a current distribution | XM Community
Question

How do I use previous answers in a current distribution

  • 21 July 2023
  • 1 reply
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Userlevel 1
Badge +1

We use multiple complete questionnaires to keep track of updates in any people’s survey answers. The report for each survey then get sent out via email distribution every time they complete it. Is there a way to use some of the embedded data from the previous time the person completed the survey in the more recent email distribution so that the email can display the current response score and then a previous one for selected questions?

Any help would be greatly appreciated.


1 reply

Userlevel 6
Badge +27

What survey type are you using? If it is CX survey then we can use contact list to save and fetch the most recent answer of the respondent via workflow directory task.

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