Hi,
I've set up an XM Directory Automation for importing contacts (= calls to our hotline) and distributing a transactional feedback survey.
The date / time of the customer interaction (call to the hotline) gets imported into the XM Directory as "Transaction Date".
I now would like to use the date of the transaction in the survey flow / survey text. For example: "Thanks for calling our service hotline on 23-07-2022!"
Is there a way to access the 'Transaction Date' in the survey? I guess I have to set it up as Embedded Data?
And if so, is there a way to only use the day (and not the entire time stamp including the time)?
Thanks!
Manfred
How to use 'Transaction Date' in survey
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I can access the other three fields in my survey flow (e.g. Call_ID). But how would I access the "Transaction Date"?