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What is the Qualtrics Experience Community?

The Qualtrics Experience Community is the world's leading experience management community.
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Experience Community

25,772 Topics
75,695 Replies
45,979 Members

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Featured topics

Piloting Our Early Access Incentive Program!

Forum|Forum|2 months ago

5347

Spill the Tea | Badge of the Month | May 2026

Forum|Forum|12 days ago

31121

👋 Join the Fun! Introduce Yourself Here

Forum|Forum|8 years ago

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Recently active
Product Forum
Thought Leadership

A

arulgsenthil

Employee Lifecycle

EX Directory Import Process not visible for Admin User

We are a customer with Employee Experience currently in operation. Every day we have a scheduled job running in Qualtrics that picks up a file from SFTP location and loads into Qualtrics. This file contains new employee details and changed employee d

Workday Integrations Success with Sup Orgs and Security Roles

Hello Community,We are a new customer and we are working on an integration. I would like to find out if there are customers who have successfully integrated Sup Orgs and used them as a parent child hierarchy (or level based hierarchy). I am also i

Avoiding overlapping with randomizers and different text versions

Okay, so let me first explain my thesis set-up. I am researching CTA’s (call-to-action) in e-mail texts and want to find out if people can identify phishing from not-phishing by the CTA that is used. To do this I gathered 4 e-mail texts from a fraud

331

3 hours ago

AlonsoCAdministrator

Badge of the Month

Spill the Tea | Badge of the Month | May 2026

May 21st is International Tea Day, but here in the community, we aren’t just interested in Earl Grey or Chamomile. We’re interested in the Hot Takes. Experience Management is evolving faster than ever. From the "AI Revolution" to the changing landsca

Preview Link Bypasses Authentictor

81

4 hours ago

J

jake_dufinetzQPN Level 4 ●●●●

Custom Code

Loop and Merge with Calculated Embedded Data Field

I am looking to create a calculated embedded data field that acts as a score/index for each looped through item in a loop and merge. See an example survey design below, where the respondent selects from a list of products to rate in the 1st block. Th

riceballLevel 2 ●●

How does your organization handle regular management of Qualtrics seats / deleting users / transferring surveys?

We are creating a user deprovisioning/deletion policy and looking to see what everyone else does. We have hit our user seat limit multiple times. How do you manage regularly deleting inactive user accounts at your company?Here is some relevant inform

6814

J

4 hours ago

MichaelCAdministrator

Community Basics & Discussions

👋 Join the Fun! Introduce Yourself Here

Welcome to the Experience Community! We'd love to meet you and want to hear your story! Share what brings you here:Who are you? Tell us about your background and your current role. Your journey: How are you currently using Qualtrics? What excites yo

How to Enable Commenting and Task Assignment on Dashboards?

My customer has a question:When the CEO is viewing the dashboard, they may notice some issues that need the CXM team’s attention. The CEO wants to send that specific issue directly and create an email or ticket so it can be assigned for follow-up.Thi

zzhLevel 2 ●●

Best practices for moving surveys, workflows, and dashboards from Staging to Production

Hi everyone,We’re currently working with separate Qualtrics instances (Staging and Production), and I’m looking for recommended or proven approaches to reliably transfer assets between them.Specifically, I’m interested in experiences and best practic

EX Directory Import Process not visible for Admin User

We are a customer with Employee Experience currently in operation. Every day we have a scheduled job running in Qualtrics that picks up a file from SFTP location and loads into Qualtrics. This file contains new employee details and changed employee d

Workday Integrations Success with Sup Orgs and Security Roles

Hello Community,We are a new customer and we are working on an integration. I would like to find out if there are customers who have successfully integrated Sup Orgs and used them as a parent child hierarchy (or level based hierarchy). I am also i

Avoiding overlapping with randomizers and different text versions

Okay, so let me first explain my thesis set-up. I am researching CTA’s (call-to-action) in e-mail texts and want to find out if people can identify phishing from not-phishing by the CTA that is used. To do this I gathered 4 e-mail texts from a fraud

331

3 hours ago

AlonsoCAdministrator

Badge of the Month

Spill the Tea | Badge of the Month | May 2026

May 21st is International Tea Day, but here in the community, we aren’t just interested in Earl Grey or Chamomile. We’re interested in the Hot Takes. Experience Management is evolving faster than ever. From the "AI Revolution" to the changing landsca

Preview Link Bypasses Authentictor

81

4 hours ago

J

jake_dufinetzQPN Level 4 ●●●●

Custom Code

Loop and Merge with Calculated Embedded Data Field

I am looking to create a calculated embedded data field that acts as a score/index for each looped through item in a loop and merge. See an example survey design below, where the respondent selects from a list of products to rate in the 1st block. Th

riceballLevel 2 ●●

How does your organization handle regular management of Qualtrics seats / deleting users / transferring surveys?

We are creating a user deprovisioning/deletion policy and looking to see what everyone else does. We have hit our user seat limit multiple times. How do you manage regularly deleting inactive user accounts at your company?Here is some relevant inform

6814

J

4 hours ago

MichaelCAdministrator

Community Basics & Discussions

👋 Join the Fun! Introduce Yourself Here

Welcome to the Experience Community! We'd love to meet you and want to hear your story! Share what brings you here:Who are you? Tell us about your background and your current role. Your journey: How are you currently using Qualtrics? What excites yo

How to Enable Commenting and Task Assignment on Dashboards?

My customer has a question:When the CEO is viewing the dashboard, they may notice some issues that need the CXM team’s attention. The CEO wants to send that specific issue directly and create an email or ticket so it can be assigned for follow-up.Thi

zzhLevel 2 ●●

Best practices for moving surveys, workflows, and dashboards from Staging to Production

Hi everyone,We’re currently working with separate Qualtrics instances (Staging and Production), and I’m looking for recommended or proven approaches to reliably transfer assets between them.Specifically, I’m interested in experiences and best practic

311

5 hours ago

N

NguyenPhiLongLevel 2 ●●

Customer Experience (CX)

How to enable or trigger Notifications for Action Planning in CX Dashboards?

Hi everyone,I am looking for a way to trigger notifications (email or in-app) for the Action Planning feature in CX Dashboards.It seems that unlike EX, CX Action Planning does not have a straightforward notification toggle.If you have implemented a w

80

N

2 days ago

KelliPolkLevel 4 ●●●●

Market Research

How do you handle your PII data related to services?

Hi everyone,Our organization is launching our annual property tax rebate program, and we’re looking to improve our data handling. Currently, residents upload sensitive tax documents through a secure portal, but we’re looking for a solution that reduc

371

13 days ago

Isabelle_ZdatnyQualtrics Employee

Customer Experience (CX)

You’re invited to participate in Qualtrics XM Institute research!

Hi everyone! This is your official invite to participate in Qualtrics XM Institute’s annual research on the state of customer experience.If you’re part of your organization’s CX efforts, this 12 minute survey is your opportunity to shape industry ana

691

4 months ago

N

NewHomeCXManagerLevel 3 ●●●

Welcome and Introductions

New to Qualtrics

I am a Customer Experience Manager in Canada and new to Qualtrics. We’ve launched 2 surveys and excited to add a third survey in the Spring of 2026. Looking forward to networking in the XM Community Member forum as we start this exciting new chapter

Experience management (XM)

Purchase of certification exam for Qualtrics Platform Essentials

I have completed the learning journey “Qualtrics Platform Essentials Certification Journey L1”. Now I’d like to purchase the certification exam by paying the required amount. On completion of this learning course, this webpage appears for purchasing

561

4 months ago

SteveBelgraverLevel 5 ●●●●●

Welcome and Introductions

Happy Holidays and a Wonderful 2026!

As 2025 winds down taking a moment to send my warmest wishes to the Leaders Network community members!Wishing you and yours a wonderful holiday season and an exciting 2026. Looking forward to more exciting discussions, helpful posts, and great intera

622

4 months ago

MarkGrunskeLevel 2 ●●

Leaders Network Support

Core XM Expert Certification

Greetings Everyone,Has anyone taken the CoreXM Expert Certification Exam recently?If so, do you have any advice?I would like to take it before the end of the year.ThanksMark GrunskeFranklin Public Schools, WI

Customer Experience (CX)

Seeking Advice: Declining Survey Response Rates & Link Trust

Hi everyone,I'm hoping to tap into the collective wisdom of this community regarding a challenge I'm facing with our customer experience program.We've noticed a drop in our survey response rates year-over-year, even though key factors like our target

Week 4: Winning the conversation with your CFO

Week 4: Winning the conversation with your CFO What we covered:For those who attended the final session, how are you feeling about securing executive buy-in for your 2026 roadmap?The session focused on taking your priorities and demonstrating their v

581

6 months ago

JamesScuttAdministrator

Welcome and Introductions

Welcome to the Leaders Network! We're excited you’re here! 🎉

We invite you to introduce yourself! Please share a bit about your background, interests, and what you hope to gain from our discussions. Here are a few suggestions to help you craft your introduction...💁 Background: What’s your role in your organisa

11078

6 months ago