Basecamp Wednesdays

What is Basecamp Wednesdays?Every Wednesday we will look at different topics discussed on XM Basecamp and provide a brief description of the Basecamp resource.Whether you’re just getting started on your XM journey or ready to take your program to the next level, this weekly series is meant to help all users find Basecamp resources.  Basecamp Wednesdays | February 22nd 2023Topic: Writing Effective Survey EmailsWhile most emails received don't get read or get skimmed and brushed to the side, there are a few survey email best practices that can help make your invitation stand out and promote engagement. When opening your email, recipients should know why they received the invite, the purpose of the survey, and know the time it will take to complete the survey.  A lesser-known tip is that thanking the recipient in advance for their efforts can invoke cognitive

What is Basecamp Wednesdays?Every Wednesday we will look at different topics discussed on XM Basecamp and provide a brief description of the Basecamp resource.Whether you’re just getting started on your XM journey or ready to take your program to the next level, this weekly series is meant to help all users find Basecamp resources.  Basecamp Wednesdays | February 8th 2023Topic: Matrix TablesMatrix tables are a popular question type used when multiple questions are being asked that should be rated on the same scale. A common misconception is that matrix questions shorten the length of surveys when in actuality they raise the cognitive load on respondents and don't shorten the survey since survey length is measured by the number of decisions made, not by the number of questions. While matrix question types can be useful at times, it is better practice to separate your qu

What is Basecamp Wednesdays?Every Wednesday we will look at different topics discussed on XM Basecamp and provide a brief description of the Basecamp resource.Whether you’re just getting started on your XM journey or ready to take your program to the next level, this weekly series is meant to help all users find Basecamp resources.  Basecamp Wednesdays | March 1st 2023Topic: Recode ValuesWhen exporting data for statistical analysis or creating visualizations, text data complicates the process by being inconsistent when compared across different responses.Recode values resolve this issue by automatically assigning a numerical value to each answer choice sequentially & transforming the text answer choices to quantitative data. These values stop updating to reflect the new answer choice order once you start collecting responses; however, they can always be

What is Basecamp Wednesdays? Every Wednesday we will look at different topics discussed on XM Basecamp and provide a brief description of the Basecamp resource.Whether you’re just getting started on your XM journey or ready to take your program to the next level, this weekly series is meant to help all users find Basecamp resources.  Basecamp Wednesdays | March 22nd 2023 Topic: Utilizing Workflows Automating tasks like follow-up emails benefits everyone by freeing up time for you to focus on more important matters while simultaneously allowing for scalability & providing better customer experiences. 

What is Basecamp Wednesdays?Every Wednesday we will look at different topics discussed on XM Basecamp and provide a brief description of the Basecamp resource.Whether you’re just getting started on your XM journey or ready to take your program to the next level, this weekly series is meant to help all users find Basecamp resources.  Basecamp Wednesdays | February 1st 2023Topic: Customizing End of Survey Experiences Not all survey respondents are created equal, whether they don’t fit your target demographic, incorrectly answer your attention check questions, or just don’t fully complete your survey. A custom end of survey experience can help distinguish between types of respondents by encouraging future survey participation while also screening out unwanted responses for improved data collection.In Qualtrics, once your respondent finishes the survey you

What is Basecamp Wednesdays? Every Wednesday we will look at different topics discussed on XM Basecamp and provide a brief description of the Basecamp resource.Whether you’re just getting started on your XM journey or ready to take your program to the next level, this weekly series is meant to help all users find Basecamp resources.  Basecamp Wednesdays | March 15th 2023 Topic: Response Editing While it may seem counterintuitive, being able to edit your recorded responses is crucial to ensuring the accuracy and completeness of your data. In the Data & Analysis tab, you can edit responses direc

What is Basecamp Wednesdays?Every Wednesday we will look at different topics discussed on XM Basecamp and provide a brief description of the Basecamp resource.Whether you’re just getting started on your XM journey or ready to take your program to the next level, this weekly series is meant to help all users find Basecamp resources.  Basecamp Wednesdays | February 15th 2023Topic: Scale Point Best Practices Question scales are commonly used as a quick method to gather respondent data; however, there are certain best practices that need to be considered to ensure that the data being collected is reliable.For example, reducing subjectivity and ensuring that scale points mean the same thing to everyone increases the likelihood of gathering consistent data. Another way to reduce bias & avoid leading respondents is to use balanced scales that contain an equal nu

What is Basecamp Wednesdays?Every Wednesday we will look at different topics discussed on XM Basecamp and provide a brief description of the Basecamp resource.Whether you’re just getting started on your XM journey or ready to take your program to the next level, this weekly series is meant to help all users find Basecamp resources.  Basecamp Wednesdays | January 25th 2023Topic: Avoiding Question Wording BiasesWriting unbiased questions can seem like a daunting task, especially when slightly different wording can lead to unwanted issues such as double-barreled or leading questions. By removing unnecessary words & biases in your questions, you lessen the time and effort required to interpret a question and allow for respondents to allocate this time to answer the question. This reduction in cognitive load encourages respondents to continue answering your questions in

What is Basecamp Wednesdays?Every Wednesday we will look at different topics discussed on XM Basecamp and provide a brief description of the Basecamp resource.Whether you’re just getting started on your XM journey or ready to take your program to the next level, this weekly series is meant to help all users find Basecamp resources.  Basecamp Wednesdays | January 18th 2023Topic: Using Question Types Using the correct question type for each question in a survey can be challenging; however, a solid understanding of the multiple different question types available is essential for efficient survey creation and optimal respondent experience. Although different question types can be used for the same question, choosing the most appropriate option allows you to collect and report on your data in an intuitive and effective manner.Instead of using multiple choice q