Mandatory answer for people who answer NPS below 7 | XM Community
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Hello,
i would like to put a mandatory answer for those who anser NPS below 7 and those who answer 8 or more get a not required answer in free text
Is this possible or its easier to put answer required for all?
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What you're looking for is under "custom validation". You would place this on the open end:
image.pngBasically, you are creating sets of conditions between the two questions. in Q3 (my NPS question) 8,9,10 automatically pass, 0-7 only pass if Q4 (the open end) is not empty. Note this would be shorter if the logic was "6 or below" (Q4 Detractor=True) or "8 or below" (Q4 Promoter=False).
The other way to do this would be to only PRESENT the open end in the instance where they rated 0-7, and then always make it required, but then you would only collect negative feedback, vs positive.

I try this alternative you told me but i must put it mandatory for answers lowers than 8 and optional for answer upper than 8, that option must show to everyone. I dont want to duplicate the question and set a logical display

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