Welcome & Introductions 👋 | XM Community
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Welcome & Introductions 👋

  • March 17, 2025
  • 1 reply
  • 9 views
Welcome & Introductions 👋
MattL
Qualtrics Employee
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Welcome to the Healthcare group! 👋 

I’m Matt Lauer, and I’m excited to have you join this crucial area within our Experience Community and Leaders Network.

Healthcare experiences, built on human connection and trust are deeply personal and impactful. This group is dedicated to sharing insights and strategies for improving patient and employee experiences in the healthcare sector.

Whether you’re a clinician, administrator, PX leader, or patient advocate, your perspective matters.

Let’s discuss:

  • Improving patient experience and outcomes.
  • Enhancing the healthcare employee experience.
  • Leveraging technology to improve healthcare delivery.

➡️ Just click the “+ NEW POST” button to start a conversation or reply to an existing one.

I look forward to collaborating with you to make a positive impact on healthcare experiences!

Best,

Matt

 

1 reply

AdamK12
Level 5 ●●●●●
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  • Level 5 ●●●●●
  • 299 replies
  • March 26, 2025

Hi, Matt-good to meet you!

I’m Adam Korengold, an Analytics Lead at the National Library of Medicine, the world’s largest biomedical library. We pioneered the adoption of CX best practices for the NIH beginning in 2018 and have since collected more than a half million data points across some fifty products ranging from consumer health to highly complex biomedical databases.

 

For us, all three of the elements are the hallmark of what customer experience means for us because credible, unbiased health information means enhancing patient experiences and outcomes, enhancing healthcare employees’ experiences, and improving delivery and access through technology, including artificial intelligence.

I look forward to connecting with the group!


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