Customer Spotlights: Meridian and Killeen ISD | XM Community
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We had a chance to hear from Taina Northington, Director of Communications at Killeen ISD in TX and Lisa Gilchrist, Director of Public Relations at Meridian School District in Washington. Taina shared, "If you think Qualtrics is only for surveys, let’s chat! There are so many ways it can be used in K-12 School PR to improve brand, workflows, and most importantly: TRUST!" 

Taina and Lisa shared some key reasons they selected Qualtrics as well as some powerful use cases. Access the webinar we hosted: here. Passcode: 58+3#gMH 

Here are some Cliffs Notes from the webinar: 

Key reasons Meridian selected Qualtrics:

  • Increasing transparency & trust 
  • Translations
  • Taking action on feedback 
  • Increased response rates

Powerful use cases at Meridian:

  • Asking the community what questions they have. They received 2,000 responses to develop forms for those topics. 
  • Appointment sign-ups: conferences
  • Student spotlight form
  • Bus rider eligibility form that uses imported data from their SIS (Skyward) to see if students are eligible for a bus route
  • Food services collecting orders 
  • Human Resources: resignations/retirements 
  • Family services: referral form for services
  • Eligibility form for special education services 
  • After there is an interpreter working with a family they fill out a survey about that experience 

Key reasons Killeen ISD selected Qualtrics: 

  • Need for climate/culture: They have a high mobility rate and their population has changed a lot. Therefore, they need to continually take a pulse on the voices in their community. 
  • Transparency and action plans with public facing dashboards which you can see here

Powerful use cases at Killeen ISD:

  • Stakeholder feedback/public dashboards showing students, parent and faculty feedback
  • Dashboards for principals of survey completion rate 
  • Stoplight reporting- Every principal spoke with every employee 4 questions about what they like and don't like and they used Qualtrics to collect the data. 
  • Substitute survey- They automatically send a text to substitutes after they sub and ask them 4 basic questions in a survey:  
  1. How was your day?
  2. Were you briefed on school safety? 
  3. Would you return to this campus? 
  4. Did you feel supported throughout the day? 

This data can be used to improve experiences for substitutes. 

What is your biggest takeaway from these use cases? 

Thanks for sharing.    I especially liked the idea of a sub survey.     

 

Is it possible to get the qsf file for the “K12 Experience Intercept” survey?    I would love to get a closer look at it and how it is set up.

 

Thanks so much.

mark.grunske@franklin.k12.wi.us

Thank you for recording this webinar. Lots of great project ideas. 👏🏻

Thanks for sharing.    I especially liked the idea of a sub survey.     

 

Is it possible to get the qsf file for the “K12 Experience Intercept” survey?    I would love to get a closer look at it and how it is set up.

 

Thanks so much.

mark.grunske@franklin.k12.wi.us

Thanks for asking! We will get this to you as soon as possible.

Thank you for recording this webinar. Lots of great project ideas. 👏🏻

So glad to hear that! Thanks for commenting.

Thanks for sharing.    I especially liked the idea of a sub survey.     

 

Is it possible to get the qsf file for the “K12 Experience Intercept” survey?    I would love to get a closer look at it and how it is set up.

 

Thanks so much.

mark.grunske@franklin.k12.wi.us

Thanks for asking! We will get this to you as soon as possible.

Got it!

 

Thanks!

Could I also have the QSF for the substitute survey?  In talking with our HR, we think that would be extremely helpful feedback and would love to see how a functioning survey on this topic is set up.  Thank you!!

mzich@ecasd.us

Could I also have the QSF for the substitute survey?  In talking with our HR, we think that would be extremely helpful feedback and would love to see how a functioning survey on this topic is set up.  Thank you!!

mzich@ecasd.us

@MeganZich and @MarkGrunske Here is the Substitute Survey! Thanks to Taina at Killeen ISD for sharing it. I will post the K-12 Site Intercept survey next week. Stay tuned! 

Thanks!

 

We already are in the finalizing stages of ours based on what was shared in the webinar.

 

I look forward to checking your out to see how we might improve ours.

Same!  I rewatched the webinar part to build ours.  I liked some of the elements of the other substitute survey that the dashboard was shared, we used elements of both in one.

 

Thanks!!

@MarkGrunske and @MeganZich Here is the K-12 Intercept Form. Thanks for your patience!

Thank you!

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