Weekly Product Release Notes - February 26, 2025 | XM Community
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Weekly Product Release Notes - February 26, 2025

  • February 26, 2025
  • 4 replies
  • 384 views
Weekly Product Release Notes - February 26, 2025
CarolineH
Qualtrics Employee
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Recent Updates banner

Features Released On Or Before February 26, 2025

 

Customer Success Hub

  • Customer Success Hub: The Customer Success Hub’s homepage has been redesigned to streamline your access to support and resources. For admins, we've made it easier for you to review your license and preferences.

Features Starting On & After March 5, 2025

 

Employee Experience

  • NPS Questions: NPS Questions can now be used in the following EX project types: Engagement, Lifecycle, Pulse, Ad Hoc Employee Research.

*Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason.

  • If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

  • If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.

  • You can provide feedback on the Weekly Product Release Notes here.

4 replies

c.rose
Level 2 ●●
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  • Level 2 ●●
  • 26 replies
  • March 4, 2025

@CarolineH  Hi there, have there been any changes recently in the Ticketing Workflow? Specifically adding a checkbox option for “Show a ticket closure prompt when all conditions are satisfied”?


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  • 1 reply
  • March 5, 2025

For the new NPS functionality in EX, we are already asking a promoter type question in our survey.  Do you recommend converting the existing question to an NPS type?  If we do that, how might it affect reporting?  Will it be able to merge previous responses using a different scale?


CarolineH
Qualtrics Employee
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  • Author
  • Qualtrics Employee
  • 31 replies
  • March 6, 2025
c.rose wrote:

@CarolineH  Hi there, have there been any changes recently in the Ticketing Workflow? Specifically adding a checkbox option for “Show a ticket closure prompt when all conditions are satisfied”?

@c.rose Yes - this option was enabled a few weeks ago, and is described on this support page.


CarolineH
Qualtrics Employee
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  • Author
  • Qualtrics Employee
  • 31 replies
  • March 6, 2025
CEstes wrote:

For the new NPS functionality in EX, we are already asking a promoter type question in our survey.  Do you recommend converting the existing question to an NPS type?  If we do that, how might it affect reporting?  Will it be able to merge previous responses using a different scale?

@CEstes That depends on how your program and reports are configured. I recommend reaching out to our support team, as they can help answer your questions based on your individual setup!