Same project and same site, but new intercept nor working | XM Community
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Michael_Cooksey
Administrator
28 days ago
Question

Same project and same site, but new intercept nor working

  • January 22, 2025
  • 1 reply
  • 16 views
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Hi all

I have an intercept issue would like some help!

I have a Website & App Insights project that has multiple intercepts we set up for our site.

There is a new responsive dialogue intercept I set up for the same site but different page, target logic has set to ‘site url contains career’ ,100% display rate and when mouse leaves the site. I’ve kept the condition as simple as possible for the testing, the preview worked find with all conditions passed. However, when i went to the site as regular user I just cannot see the pop up. 

I can see other intercepts working on the site, as the image below shown, button and pop-up for other pages are working fine. Since all intercepts share the same code, I assume the code is working as intended? So i am not sure which part went wrong, has anyone experienced this before?

 

 

    1 reply

    I
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    • irivas
    • 3 replies
    • February 12, 2025

    Hi Zoe, 

    Maybe you could try the following code on the console in the real site:

    QSI.API.unload();
    QSI.isDebug = true;
    QSI.API.load();
    QSI.API.run();

    It will give you the summary of the intercept logics and see if it passed or not. 

    Hope it helps!

    Best,

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