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Website & App Insights

Discuss Website & App Insights solutions, best practices, & more.

  • 434 Topics
  • 866 Replies
434 Topics
Aggarwal
Level 3 ●●●
AggarwalLevel 3 ●●●
asked in Website & App Insights
chat button and ask question button on the mobile

I just noticed while using community over phone that ask question button is hidden by the chat button. Are others also seeing same problem? ​@AlonsoC is it a known issue or is only on my Android?   

101
AlonsoC
Administrator
1 day ago
W
warley_s
asked in Website & App Insights
Bring Embedded Data from variables present on page's datalayer

Hello, I have an intercept being presented on a page with a some data fields that I need to bring as embedded data on the responses, but I could not find a way to make it work - the fields related to them are always in blank. From what I could understand, the fields are from a Google Tag ManagerThe things I’ve already done, without success:declare the field’s value type as “HTML on site” (this works on other pages from the same client, but I imagine this page can be developed differently); declare the field’s value type as “Google Data Layer”; declare the field’s value type as “Value from cookie” (just for testing, I could not find them on cookies); Configured the event tracking on the intercept with the name of the event (“delivery_tracking”).Below it follows a datalayer viewer extension to refer as they are shown (the fields I want to bring are the ones under the event “delivery_tracking”, like “service_type”, “origin” and “destination”): Any tips on how to bring this data to the int

463
P
Level 2 ●●
10 days ago
c.rose
Level 2 ●●
c.roseLevel 2 ●●
asked in Website & App Insights
Uncaught (in promise) Error

Hello, I am seeing in the console on my site the following error, seemingly related to Qualtrics. I have a support ticket but they’ve been unable to replicate so far. Any ideas what this could mean?"Uncaught (in promise) Error: Loading chunk 12 failed.(error: https://siteintercept.qualtrics.com/dxjsmodule/12.8fb54ff2c385347a3180.chunk.js?Q_CLIENTVERSION=--blocked--&Q_CLIENTTYPE=--blocked--&Q_BRANDID=--blocked--" 

2109
Michael_Cooksey
Administrator
15 days ago
H
HarshithaRamisetty
asked in Website & App Insights
UnCaught Reference Error:Qualtrics not Found

Hi,I am in an requirement to add the javascript code into an existing website code which basically functions to capture the embedded data such as CAID and Email ID which I have configured these fields in the survey flow of the particular survey and also in the website intercept embedded data by choosing the type as the Value from Javascript in order to store the values for the particular embedded data field from the javascript code . The javascript code which I have incorported in the existing website code    <script>Qualtrics.SurveyEngine.addOnLoad(function(){Qualtrics.SurveyEngine.addOnPageSubmit(function(type){if(type == "next"){            var EmailID = "xxx@xxx.com";        var CAID = 935326;            Qualtrics.SurveyEngine.setEmbeddedData('EmailID', EmailID);Qualtrics.SurveyEngine.setEmbeddedData('CAID', CAID);    }});});    </script>and also I have placed the website intercept deployment code at the header section I am getting the “Uncaught ReferenceError Reference

761
P
Level 2 ●●
23 days ago
JamesDiee
Level 2 ●●
JamesDieeLevel 2 ●●
asked in Website & App Insights
Anyone using a video response question in survey linked to an intercept?

We were able to collect video responses when testing the survey from an email invitation, but once we tied the survey to an intercept pointing to our website’s QA environment the following error appears when clicking on the video/audio button: device error: NotAllowedError: Permission deniedHas anyone had a similar experience? We’ve ensured that pop-ups are not blocked, and the audio & video permissions on the browser are not denying a connection. Thanks!

341
B
1 month ago
Radam
Level 4 ●●●●
RadamLevel 4 ●●●●
asked in Website & App Insights
Templated Embedded Feedback - embedded data variable type

Was trying to find a way to set my embedded data to text-set in the Templated Embedded Feedback intercept.  https://www.qualtrics.com/support/website-app-feedback/creatives-tab/creative-types/embedded-feedback/#Where 

1777
bart_blondeel1
Level 2 ●●
1 month ago
L
QPN Level 1 ●
Livia_DQPN Level 1 ●
asked in Website & App Insights
Intercept logic based on Page Count and Time Focused on Site > creative does not appear

Hello everyone,I am trying to set up an intercept based on page count and time focused on site.I'm probably missing some configuration as the feedback button doesn't appear even though I've spent the set time on the site and navigated to a subsequent page (as per the documentation, the creativity appears on the upload after the set elapsed time has been reached).I have enabled session-storage cookie recording in the Settings tab of the Website App Insight project, but the button still does not appear.When I remove the Page Count and Time Focused on Site restrictions, the button does appear, so it is clearly a problem specific to these logical conditions.What am I missing? Can you help me out?Thank you.

240
L
QPN Level 1 ●
1 month ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights
Site Intercept - Responsive Dialog (Customize)

Hi EveryoneIs anyone aware if you can customize the response dialogue creative outside the standard options show below?  I’ve got this far, but for example, I can’t change the colour of the text on the second line.Thanks :)

1114
V
Level 2 ●●
2 months ago
M
Level 1 ●
m.delimitevLevel 1 ●
asked in Website & App Insights
Digital Intercept with XM Directory

Hello, Is there a way to understand if the contact has seen the intercept or not. The Intercept is integrated with the XM directory RefID and the frequency  rules are working.

240
M
Level 1 ●
2 months ago
MsIreen
Level 5 ●●●●●
MsIreenLevel 5 ●●●●●
asked in Website & App Insights
Survey in Salesforce Field Service app

Hi all,Has anyone had implemented (or attempted to implement) a Qualtrics survey in Salesforce Field service mobile app ( https://apps.apple.com/us/app/salesforce-field-service/id1163307568, https://play.google.com/store/apps/details?id=com.salesforce.fieldservice.app&hl=en&pli=1). Is it at all doable using standard Qualtrics in-app survey functionality?

350
MsIreen
Level 5 ●●●●●
2 months ago
S
scurtis
asked in Website & App Insights
Website/App insights custom javascript

I’m trying to have the Feedback tab automatically open on load so that the survey question is visible on page load. I’ve been looking at custom javascript codes to include (See example below) but none are working. Qualtrics.SurveyEngine.addOnload(function() { QSI.API.load(); }); Any help would be greatly appreciated! 

370
S
3 months ago
B
Level 1 ●
brkwmsLevel 1 ●
asked in Website & App Insights
Need help calculating the number of days between two dates

Hello,I have a survey with two questions asking the respondent to enter the start date and end date. Both questions are Text entry question types. The format for the response is mm/dd/yyyy. I would like the total number of days between the two dates to show in my last question that is set as Text/Graphic question type. I’ve tried using using this JavaScript below:Qualtrics.SurveyEngine.addOnPageSubmit(function() {    var DateTime = luxon.DateTime;       var startDate = DateTime.fromFormat("${q://QID6/ChoiceTextEntryValue}", "MM/dd/yyyy");    var endDate = DateTime.fromFormat("${q://QID7/ChoiceTextEntryValue}", "MM/dd/yyyy");      var difference = endDate.diff(startDate, ['years']).toObject();       Qualtrics.SurveyEngine.setEmbeddedData('creditDuration', difference.days);}); However nothing shows for the result.  Is there a way of calculating the number of days between the two dates entered?Any help is much appreciated!Thank you,Brkwms

1329
C
Level 1 ●
3 months ago
A
Adelina.Sofronieva
asked in Website & App Insights
How to open my target survey in same window as my Pop Over creative

Hello, I have a Website / App Insight project with a Pop Over Creative. First I ask users if they want to provide feedback and if they do, my target survey loads into a new window.Is there a way to show my survey in the same window that my Pop Up shows? Thanks,Adi

506
AlexandreLeduc
QPN Level 2 ●●
3 months ago
I
Insight_87
asked in Website & App Insights
Intercept on mobile

Hi everyone.I’m trying to come up with the best solution for a site intercept on mobile device. I currently have a responsive dialogue but I’m new to this and can’t see why it isn’t giving me the same edit options as the pop-under creative I have for desktop. See below. The logo on the responsive dialogue is appearing really small and don’t seem to be able to change the size like I can on the desktop version. I’m probably doing something fundamentally wrong but can’t see where. Thanks  

460
I
3 months ago
K
KenI
asked in Website & App Insights
How to edit the CSS for QSIFeedbackButton-flex-container

I tried editing the CSS of the element QSIFeedbackButton-flex-container via Look and Feel but no luck. Is there a way to specifically edit the CSS of this element?

412
Aggarwal
Level 3 ●●●
3 months ago
S
Level 2 ●●
SuraLevel 2 ●●
asked in Website & App Insights
Intercept impression and clicks are increamented while intercept is deactivated

Hello community ,I am facing a issue where my survey still getting responses even though I have deactiavted the intercept .  i have checked all ways still couldn’t able to find how this happened.To give you a back drop , i have activeted the survey through API and the survey gets deactivated based on a simple Quota. But , Yesterday i noticed that quota has already deactivated the survey but still the intercept was increamenting. I nearly got around 150 extra  responses .Have anyone faced this issue before , please let me know what could be the issue if you could find it .Thanks 

575
Nam Nguyen
QPN Level 8 ●●●●●●●●
3 months ago
GBelardi
GBelardi
asked in Website & App Insights
Capture URL and search keywords

Hello everyone,I would need the community's help to solve the following URL-related problem.I need to report the data relating to the URL and the keywords entered in the site search in the dashboard, but the link for some keywords is broken and therefore incorrect when you go to click in the dashboard.below is how I set up the data in the dashboard in the Search LM column keywords entered by users that are not always linked Many tanks in advance for your help,Genny

617
GBelardi
3 months ago
W
wddnick
asked in Website & App Insights
Embedded Creative linking to Survey without using an IFrame

I trying to find if there is an option to not use an iframe when using a custom embedded feedback creative that uses the embedded target (survey). I have tried all the advanced options in the intercept to try different behaviors but as far as I can tell they have no affect on the use of an iframe for the survey.  Is there an option that doesn’t create an iframe into the page? 

410
W
4 months ago
C
QPN Level 2 ●●
cmaggQPN Level 2 ●●
asked in Website & App Insights
Time spent on page - intercept conditions

Good morning everyone,I need to set a condition for an intercept that is not based on the time spent on the site, but only on the time spent by the visitor on a specific page. How can I do that?Best,

1284
E
Level 1 ●
4 months ago
K
Kelli Cain
asked in Website & App Insights
Qualtrics Community Experience

Was this community page/experience custom-coded or is this functionality available?

495
K
4 months ago
E
Erikahg
asked in Website & App Insights
Buttons on top of images for creatives

Hi team! I am working on a creative where I have added an image and on the image it says “give feedback” I wanted to add a button on top of this to take the user to the survey and so far it works well. BUT, we realized that when changing the zoom on the page the image will adjust to the zoom but the button will move around. Does anyone have any suggestions on how to keep the image and button together so that the button wont move? Thanks!

220
E
4 months ago
D
Doppify
asked in Website & App Insights
What are the affiliate marketing news in 2024?

Affiliate marketing trends in 2024 reflect significant shifts and advancements, emphasizing technology, content diversification, and strategic partnerships. Here are some key trends to watch:1. AI-Assisted Content Creation: AI tools are revolutionizing content creation by improving efficiency, quality, and personalization. They help streamline content research, outlining, and editing, allowing affiliates to produce more optimized content faster. However, human oversight remains essential to maintain authenticity and trust with audiences.2. Influencer and Affiliate Integration: The collaboration between influencers and affiliates is becoming more pronounced. Influencer-driven affiliate marketing leverages the trust and rapport influencers have with their audiences, leading to higher engagement and conversion rates. Brands are working with micro and nano-influencers to create more relatable and subtle promotional content across platforms like TikTok, YouTube, and Instagram.3. Content Div

321
D
5 months ago
D
Doppify
asked in Website & App Insights
What are the affiliate marketing trends in 2024?

Affiliate marketing trends in 2024 reflect significant shifts and advancements, emphasizing technology, content diversification, and strategic partnerships. Here are some key trends to watch:1. AI-Assisted Content Creation: AI tools are revolutionizing content creation by improving efficiency, quality, and personalization. They help streamline content research, outlining, and editing, allowing affiliates to produce more optimized content faster. However, human oversight remains essential to maintain authenticity and trust with audiences.2. Influencer and Affiliate Integration: The collaboration between influencers and affiliates is becoming more pronounced. Influencer-driven affiliate marketing leverages the trust and rapport influencers have with their audiences, leading to higher engagement and conversion rates. Brands are working with micro and nano-influencers to create more relatable and subtle promotional content across platforms like TikTok, YouTube, and Instagram.3. Content Div

360
D
5 months ago
R
RyanBal
asked in Website & App Insights
Target cohorts of customers based on unique identifiers through website intercepts

We’re in the process of setting up website/app intercepts on our site and we are looking at solutions for targeting groups of customers based on their unique identifiers. For context, each customer is assigned a unique identifier which would be in google data layer or otherwise and would be readable by Qualtrics. We have several key cohorts that we are interested in and we want to ensure that they each receive the relevant intercept & we get the right amount of sample for each cohort. I have the list of unique identifiers and the cohort that they are assigned to in a csv. Is there a way within Qualtrics to target these lists of unique identifiers i.e if the customer’s unique identifier is within list x we want them to see website intercept x, if their unique identifier is within list y we want them to see intercept y?Edit; We’re aware that we can link an API but we’re looking for solutions that don’t require this.Thanks!

330
R
5 months ago
DashboardNinja
QPN Level 2 ●●
DashboardNinjaQPN Level 2 ●●
asked in Website & App Insights
Change in how digital feedback page views are counted in Qualtrics?

Does anyone know if there was a recent change in how page views are counted in Qualtrics for website feedback/app projects?I have a project where the website was well under the 10 million page views annual limit for the past 5 years, and all of a sudden in the last 4 months it’s gone over 10 million. The client’s internal web analytics don’t indicate any major change in traffic, average pages per visit, etc.

655
K
Level 2 ●●
5 months ago

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