We have a fairly high Open Rate of 47% but the Survey Start Rate is 8%. Where can I find the “Clicked Link” status for the clicks on the individual links so I can calculate the Click through rate (CTR)?
I do not see this as a data point under the Distribution Statuses. I’m trying to understand who is converting on the email link (CTR), and who is dropping off before the Survey Start.
If the CTR is low (similar to Start rate), then we need to optimize the email. If the CTR is higher than the Start rate, then we need to optimize the survey landing/start page.
If this is not available, where can I submit the feature request?
AND has anyone solved this with a commercial link tracking software? You would need to preface the dynamically generated link with a link forwarder/tracker that supports a query string parameter for a dynamic URL value.
Clicked Link Status (for CTR) - Email Distribution Statuses
+1Best answer by Nam Nguyen
+29
We also had issue when using an in-line question within an email to start the survey, that when clicking a response only sometimes the response was recorded, but typically still shown as started.
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