+6Our email administrators have asked how Qualtrics handles automatic email replies to a Distribution. I couldn't find official information - hope community can help.
How does Qualtrics handle:
Thanks so much,
Best answer by Eldon
Okay - so does this mean that the email responses from recipients will not be dealt with by Qualtrics, but by the mail server and whoever watches the mailboxes? If so, it makes sense to set up the following to receive responses:
+44As I understand, the email delivery fails if the email doesn’t exist.
If it does the email is received by the end recipient.
+6Thanks,
In this scenario, the email does exist. Is either the recipient has enabled an automatic response, or the mail server sends an automatic response.
+44+6Okay - so does this mean that the email responses from recipients will not be dealt with by Qualtrics, but by the mail server and whoever watches the mailboxes? If so, it makes sense to set up the following to receive responses:
+44Yes, you’re correct!
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